Desktop Support Technician II
@ Talentify.io

Hybrid
$60,000
Hybrid
Full Time
Posted 2 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @talentify.io
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Job Details

Why Consider This Job Opportunity

The Desktop Support Technician II role at Talentify.io offers career advancement and growth, is recognized as a 2024 Military Friendly Employer, and supports veterans. You will work remotely with flexible scheduling options while engaging in cutting-edge technology solutions including AI and machine learning.

What To Expect (Job Responsibilities)

You will provide technical assistance via phone, email, and instant messaging, resolve user problems through trouble ticket responses, perform clerical duties related to remote assistance, maintain audit trails and statistical records, and escalate issues to vendors when necessary.

  • Provide technical assistance remotely
  • Resolve problems via trouble ticket responses
  • Maintain audit trails and records
  • Escalate issues to vendors

What Is Required (Qualifications)

The role requires a Public Trust Clearance by the start date, ITILv4 Foundation Training and Certification (to be obtained within 120 days), and 2-7 years of technical support experience. Strong communication skills and the ability to work independently in a remote environment are essential.

How To Stand Out (Preferred Qualifications)

Candidates with one year of experience in Windows/Mac desktop support, smartphone support, remote support tools, proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow, and flexibility for various shifts including holidays will be favored.

Key skills/competency

  • Remote Support
  • Technical Assistance
  • Trouble Ticketing
  • Audit Trails
  • ITILv4
  • Windows Support
  • Mac Support
  • Communication
  • Google Suite
  • ServiceNow

How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to remote IT support.
  • Highlight ITILv4 training: Emphasize readiness and certification.
  • Prepare examples: Showcase problem resolution experiences.
  • Review company culture: Understand Talentify.io values.

📝 Interview Preparation Advice

Technical Preparation

Review ITILv4 certification material
Practice remote troubleshooting techniques
Study Windows and Mac support tools
Familiarize with ServiceNow and Google Suite

Behavioral Questions

Describe resolving challenging remote issues.
Explain working independently under pressure.
Share experience with diverse communication.
Discuss adapting to new technology shifts.

Frequently Asked Questions