Customer Success Associate

Why Consider This Job Opportunity

This Customer Success Associate role offers a pay rate of $18.00/hour with an opportunity for contract extension based on performance and volume. It is a fully remote position, providing flexibility in work location and a supportive environment geared towards problem-solvers and excellent communicators. You have the chance to make a positive impact by assisting customers through everyday challenges, with an emphasis on teamwork and continuous improvement in a fast-paced setting.

What To Expect (Job Responsibilities)

• Respond to customer requests via live chat, email, and phone.
• Assess and resolve common customer issues including travel and service-related hassles.
• Maintain and exceed key performance indicators (KPIs) related to customer satisfaction and productivity.
• Research and present well-defined solutions outlining next steps.
• Build trust and connection with customers ensuring an exceptional experience.

What Is Required (Qualifications)

• Minimum of 2 years of experience in customer support (childcare or medical background preferred).
• Strong customer service skills including empathy, courtesy, and efficiency.
• Excellent written and verbal communication skills with strong command of grammar and spelling.
• Tech-savvy and adaptable in using online tools and systems.
• Reliable and punctual with excellent time management skills.

How To Stand Out (Preferred Qualifications)

• Bilingual in English and Spanish.
• Strong critical thinking and problem-solving abilities.
• Positive, resilient attitude with ability to handle escalations calmly.
• Team-oriented mindset and willingness to embrace change and feedback.

Key skills/competency

Customer Support, Remote Work, Communication, Empathy, Problem-Solving, KPIs, Live Chat, Email, Time Management, Teamwork