Customer Service Specialist II

Why Consider This Job Opportunity

This role offers career advancement and growth within the organization, a supportive and collaborative work environment, the chance to make a positive impact on patient experiences, opportunities for continuing education and skills competency, and an exciting high-volume, fast-paced environment that values efficiency and compassion.

What To Expect (Job Responsibilities)

• Respond efficiently to high-volume calls and emails from patients.
• Analyze patient accounts for errors, adjustments, and credits.
• Interpret actions to resolve account issues accurately.
• Document communications completely and accurately.
• Establish financial arrangements to collect outstanding revenues.

What Is Required (Qualifications)

• Minimum four years of progressive customer service experience in healthcare.
• Knowledge of healthcare revenue cycle operations.
• Effective listening, reading comprehension, and critical thinking skills.
• Excellent verbal and written communication skills.
• Good typing speed and computer navigation skills.

How To Stand Out (Preferred Qualifications)

• Associate’s degree preferred.
• Bilingual skills preferred.

Key Skills/Competency

• Customer Service
• Healthcare
• Patient Care
• Revenue Cycle
• Communication
• Account Analysis
• High-Volume Handling
• Problem Solving
• Documentation
• Financial Arrangements