Customer Service Specialist II @ Talentify.io
placeHybrid
attach_money $60,000
businessHybrid
scheduleFull Time
Posted 10 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @talentify.io
Recommended after applying
Job Details
Why Consider This Job Opportunity
This role offers career advancement and growth within the organization, a supportive and collaborative work environment, the chance to make a positive impact on patient experiences, opportunities for continuing education and skills competency, and an exciting high-volume, fast-paced environment that values efficiency and compassion.
What To Expect (Job Responsibilities)
- Respond efficiently to high-volume calls and emails from patients.
- Analyze patient accounts for errors, adjustments, and credits.
- Interpret actions to resolve account issues accurately.
- Document communications completely and accurately.
- Establish financial arrangements to collect outstanding revenues.
What Is Required (Qualifications)
- Minimum four years of progressive customer service experience in healthcare.
- Knowledge of healthcare revenue cycle operations.
- Effective listening, reading comprehension, and critical thinking skills.
- Excellent verbal and written communication skills.
- Good typing speed and computer navigation skills.
How To Stand Out (Preferred Qualifications)
- Associate’s degree preferred.
- Bilingual skills preferred.
Key Skills/Competency
- Customer Service
- Healthcare
- Patient Care
- Revenue Cycle
- Communication
- Account Analysis
- High-Volume Handling
- Problem Solving
- Documentation
- Financial Arrangements
How to Get Hired at Talentify.io
🎯 Tips for Getting Hired
- Research Talentify.io's culture: Study their mission and patient care focus.
- Customize your resume: Align with healthcare customer service skills.
- Highlight relevant experience: Focus on healthcare and revenue cycle roles.
- Prepare for interviews: Practice answering account analysis scenarios.
📝 Interview Preparation Advice
Technical Preparation
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Review healthcare revenue cycle systems.
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Practice accurate data entry skills.
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Familiarize with account analysis tools.
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Improve computer navigation speed.
Behavioral Questions
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Describe a time handling high-volume calls.
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Explain your problem-solving approach.
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Detail your teamwork experiences.
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Share a challenging communication instance.
Frequently Asked Questions
What qualities does Talentify.io seek for a Customer Service Specialist II?
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How important is healthcare experience for the Customer Service Specialist II role at Talentify.io?
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What qualifications will set a candidate apart for the Customer Service Specialist II position?
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How does Talentify.io support professional growth for the Customer Service Specialist II?
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What tips are recommended for preparing for an interview with Talentify.io?
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