Customer Service Specialist II
@ Talentify.io

Hybrid
$60,000
Hybrid
Full Time
Posted 22 days ago

Your Application Journey

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @talentify.io
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Job Details

Why Consider This Job Opportunity

This role offers career advancement and growth within the organization, a supportive and collaborative work environment, the chance to make a positive impact on patient experiences, opportunities for continuing education and skills competency, and an exciting high-volume, fast-paced environment that values efficiency and compassion.

What To Expect (Job Responsibilities)

  • Respond efficiently to high-volume calls and emails from patients.
  • Analyze patient accounts for errors, adjustments, and credits.
  • Interpret actions to resolve account issues accurately.
  • Document communications completely and accurately.
  • Establish financial arrangements to collect outstanding revenues.

What Is Required (Qualifications)

  • Minimum four years of progressive customer service experience in healthcare.
  • Knowledge of healthcare revenue cycle operations.
  • Effective listening, reading comprehension, and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Good typing speed and computer navigation skills.

How To Stand Out (Preferred Qualifications)

  • Associate’s degree preferred.
  • Bilingual skills preferred.

Key Skills/Competency

  • Customer Service
  • Healthcare
  • Patient Care
  • Revenue Cycle
  • Communication
  • Account Analysis
  • High-Volume Handling
  • Problem Solving
  • Documentation
  • Financial Arrangements
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io's culture: Study their mission and patient care focus.
  • Customize your resume: Align with healthcare customer service skills.
  • Highlight relevant experience: Focus on healthcare and revenue cycle roles.
  • Prepare for interviews: Practice answering account analysis scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review healthcare revenue cycle systems.
Practice accurate data entry skills.
Familiarize with account analysis tools.
Improve computer navigation speed.

Behavioral Questions

Describe a time handling high-volume calls.
Explain your problem-solving approach.
Detail your teamwork experiences.
Share a challenging communication instance.

Frequently Asked Questions