Customer Service Specialist II
@ Talentify.io

Hybrid
$60,000
Hybrid
Full Time
Posted 11 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @talentify.io
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Job Details

Why Consider This Job Opportunity

This Customer Service Specialist II role offers career advancement and growth within a supportive, mission-driven organization. Work in a collaborative environment that values employee well-being and professional development while positively impacting patient experiences and community health.

What To Expect (Job Responsibilities)

  • Respond efficiently and courteously to high-volume calls and emails.
  • Analyze patient accounts for errors, adjustments, and credits with precision.
  • Document communications accurately and maintain confidentiality.
  • Establish financial arrangements for collecting outstanding patient revenues.
  • Escalate problem accounts and identify potential risks to management.

What Is Required (Qualifications)

  • Minimum four years of progressive customer service experience in healthcare.
  • Associate's degree preferred.
  • Knowledge of healthcare revenue cycle operations.
  • Excellent verbal and written communication skills.
  • Strong listening, reading comprehension, and critical thinking skills.

How To Stand Out (Preferred Qualifications)

  • Bilingual skills are an advantage.
  • Good typing speed and computer navigation capabilities.
  • Experience in a high-volume call center environment.

Key skills/competency

  • Customer Service
  • Healthcare
  • Communication
  • Account Analysis
  • Revenue Cycle
  • Confidentiality
  • Problem Solving
  • Call Center
  • Teamwork
  • Bilingual
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io culture: Understand mission and recent initiatives.
  • Customize your resume: Highlight healthcare customer service experience.
  • Prepare detailed examples: Showcase call center and account analysis skills.
  • Practice communication skills: Refine verbal and written responses.

📝 Interview Preparation Advice

Technical Preparation

Review healthcare revenue cycle processes.
Practice account analysis techniques.
Rehearse call center scenarios.
Test computer navigation and typing.

Behavioral Questions

Describe handling difficult patient calls.
Explain a time you resolved account issues.
Discuss teamwork in high-pressure situations.
Share examples of learning from feedback.

Frequently Asked Questions