Customer Service Specialist II
Talentify.io
Job Overview
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Job Description
About Home Health Focus AI
Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency; we identify and verify roles directly from care providers. For this specific opportunity, we connect outstanding candidates with a top-tier employer in the banking industry.
We prioritize candidate privacy and champion equal-opportunity employment, partnering with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Please note: Talentify.io is not the EOR (Employer of Record) for this position.
Why Consider This Job Opportunity
- Salary up to $20.00 per hour with eligibility for approved overtime and a $1.00/hr shift premium after 6:00 pm.
- Comprehensive benefits package including medical, dental, vision, and 401(k) with employee match.
- 17 days of Paid Time Off (PTO) and 11 annual paid holidays.
- Opportunity for career advancement and ongoing development within the organization.
- Flexible schedule with a shift from 11 am to 8 pm, Monday through Friday, including some Federal Reserve holidays.
- Supportive work environment focused on customer satisfaction and relationship building.
What To Expect as a Customer Service Specialist II
- Process inbound calls regarding account questions, product and service information, and digital banking services.
- De-escalate customer issues or escalate to a supervisor as necessary.
- Assist customers with various computing environments and digital banking services.
- Maintain knowledge of banking products and adhere to service level standards for call metrics.
- Identify customer needs and provide relevant product referrals while supporting outbound campaigns.
What Is Required (Qualifications)
- High school diploma or GED required.
- Minimum of one year of customer service experience required, preferably in banking or financial institutions.
- Minimum of one year of contact center experience or equivalent required.
- Ability to work independently and multi-task in a fast-paced environment.
- Strong communication skills, both written and oral, with proficiency in spelling, grammar, and etiquette.
How To Stand Out (Preferred Qualifications)
- Six months of outbound calling experience preferred.
- Six months of sales experience preferred.
- Familiarity with Android and Apple products and supported web browsers.
Key Skills/Competency
- Customer Service
- Inbound Calls
- Banking Products
- Digital Banking
- De-escalation
- Communication Skills
- Multitasking
- Call Center Operations
- Problem-Solving
- Product Referrals
How to Get Hired at Talentify.io
- Research the Banking Employer: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their service ethos and market position.
- Tailor Your Resume: Customize your resume to highlight customer service, de-escalation, and banking experience, using keywords from the job description to pass Applicant Tracking Systems.
- Showcase Communication Skills: Prepare to demonstrate strong verbal and written communication, problem-solving abilities, and a customer-first mindset with specific examples during interviews.
- Understand Banking Products: Familiarize yourself with common banking products, digital services, and contact center best practices to show immediate value to the team.
- Practice Behavioral Questions: Rehearse answers for behavioral questions focusing on challenging customer interactions, multi-tasking, and working in a fast-paced banking environment.
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