Customer Service Specialist
@ Talentify.io

Hybrid
£23,449
Hybrid
Full Time
Posted 22 days ago

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Job Details

About the Customer Service Specialist Role

Talentify.io is offering a work from home opportunity for a Customer Service Specialist in the insurance services industry with Aviva Travel Insurance. This role provides an attractive salary up to £23,448.92 per annum and a comprehensive benefits package including savings discounts, online classes, and wellbeing resources.

What to Expect

Job Responsibilities include:

  • Handling customer service inquiries for Aviva travel insurance policies
  • Managing call demand for a banking partner and addressing complex medical queries
  • Following mandatory call scripts and compliance regulations
  • Recording customer vulnerabilities with empathy and support
  • Managing FCA regulated complaints and underwriting risks

Qualifications

The ideal candidate has:

  • Proficiency in using PC systems in a fast-paced environment
  • Experience in a customer service setting with strong verbal and written communication skills
  • The ability to build collaborative relationships with customers
  • A positive attitude and openness to feedback

Preferred Qualifications

  • Experience with insurance or financial services inquiries
  • Strong typing speed and a keen attention to detail
  • Demonstrated emotional intelligence and problem-solving skills
  • Familiarity with FCA regulations and compliance standards

Key skills/competency

  • Customer Service
  • Insurance
  • Compliance
  • Communication
  • Empathy
  • FCA
  • Remote Work
  • Problem-solving
  • PC Proficiency
  • Detail Oriented
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor your experience to match insurance expertise.
  • Research Talentify.io: Understand their remote work culture and benefits.
  • Highlight Communication Skills: Showcase excellent written and verbal abilities.
  • Prepare Examples: Provide evidence of handling customer inquiries effectively.

📝 Interview Preparation Advice

Technical Preparation

Review PC system troubleshooting techniques.
Practice using call management software.
Study compliance regulations and FCA standards.
Update CRM and customer support tools skills.

Behavioral Questions

Describe handling a difficult customer calmly.
Explain teamwork in remote settings.
Detail managing regulatory compliance challenges.
Share an experience showing empathetic support.

Frequently Asked Questions