Customer Service Representative - Remote

@ Talentify.io

Why Consider This Job Opportunity

This Customer Service Representative - Remote role offers career advancement and growth within an organization in the automotive warranty services industry. Enjoy a flexible work from home schedule along with comprehensive medical, dental, and vision insurance, tuition reimbursement for professional development, paid time off including wellness days and holidays, and a fun workplace culture with social events, game rooms, and an in-house gym.

What To Expect (Job Responsibilities)

In this role, you will:

• Handle inbound and outbound calls to educate customers about their warranties
• Provide world-class customer service by anticipating customer needs and managing conflicts
• Collaborate within a high-functioning team environment
• Solve customer problems efficiently while maintaining a positive attitude
• Meet time-sensitive requirements in a fast-paced setting

What Is Required (Qualifications)

Candidates must have:

• A High School diploma (Associate or Bachelor’s preferred)
• Minimum three years of customer service experience with conflict resolution
• Experience in the automotive industry (a significant plus)
• Residency in AZ, FL, GA, NC, TN, TX, UT, or NV
• A reliable and secure internet connection for remote work

How To Stand Out (Preferred Qualifications)

Preferred candidates will have:

• Familiarity with vehicle repair shop procedures and practices
• Strong problem-solving skills and resilience in challenging situations
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced and dynamic work environment
• An enthusiastic and goal-oriented attitude toward career growth

Key skills/competency

Customer Service, Conflict Resolution, Communication, Automotive, Remote Work, Problem-solving, Team Collaboration, Time Management, Flexibility, Professional Development