Customer Service Rep - Remote
@ Talentify.io

Hybrid
$45,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @talentify.io
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Job Details

About the Role

The Customer Service Rep - Remote at Talentify.io is positioned within the Education FinTech sector. This role offers the opportunity for career advancement while working remotely from states such as FL, IL, IN, MO, NC, SC, SD, VA, WI.

What To Expect

You will handle inbound and outbound customer calls to assist students with educational repayment obligations. Responsibilities include meeting call productivity needs, utilizing CRM systems for technical inquiries, updating records, and adhering to federal, state laws and client standards while achieving KPIs.

Qualifications

  • High school diploma or equivalent
  • Ability to communicate effectively and establish rapport with customers
  • Attention to detail and multitasking in a fast-paced environment
  • Self-starter with strong internal motivation
  • Proficiency in operating and troubleshooting technical devices and systems

Preferred Qualifications

  • Experience in remote customer service roles
  • Familiarity with CRM systems and best practices
  • Strong problem-solving skills and ability to navigate common computer issues
  • Experience in the education or financial services industry

Key skills/competency

  • Customer Service
  • Call Center
  • Remote Work
  • CRM
  • Communication
  • Multitasking
  • Technical Troubleshooting
  • Productivity
  • KPI
  • Education FinTech
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor experience in customer service and remote work.
  • Showcase CRM Skills: Highlight technical troubleshooting and system proficiency.
  • Research Talentify.io: Understand the company and its education-fintech niche.
  • Practice Communication: Prepare clear examples of customer interaction experience.

📝 Interview Preparation Advice

Technical Preparation

Review CRM system functionalities.
Practice troubleshooting technical devices.
Brush up on inbound/outbound call handling.
Understand data update protocols.

Behavioral Questions

Describe handling difficult customer calls.
Explain your multitasking in busy situations.
Discuss adapting to remote work challenges.
Share a time you solved a technical issue.

Frequently Asked Questions