Customer Service Rep - Remote @ Talentify.io
placeHybrid
attach_money $45,000
businessHybrid
scheduleFull Time
Posted 16 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @talentify.io
Recommended after applying
Job Details
About the Role
The Customer Service Rep - Remote at Talentify.io is positioned within the Education FinTech sector. This role offers the opportunity for career advancement while working remotely from states such as FL, IL, IN, MO, NC, SC, SD, VA, WI.
What To Expect
You will handle inbound and outbound customer calls to assist students with educational repayment obligations. Responsibilities include meeting call productivity needs, utilizing CRM systems for technical inquiries, updating records, and adhering to federal, state laws and client standards while achieving KPIs.
Qualifications
- High school diploma or equivalent
- Ability to communicate effectively and establish rapport with customers
- Attention to detail and multitasking in a fast-paced environment
- Self-starter with strong internal motivation
- Proficiency in operating and troubleshooting technical devices and systems
Preferred Qualifications
- Experience in remote customer service roles
- Familiarity with CRM systems and best practices
- Strong problem-solving skills and ability to navigate common computer issues
- Experience in the education or financial services industry
Key skills/competency
- Customer Service
- Call Center
- Remote Work
- CRM
- Communication
- Multitasking
- Technical Troubleshooting
- Productivity
- KPI
- Education FinTech
How to Get Hired at Talentify.io
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor experience in customer service and remote work.
- Showcase CRM Skills: Highlight technical troubleshooting and system proficiency.
- Research Talentify.io: Understand the company and its education-fintech niche.
- Practice Communication: Prepare clear examples of customer interaction experience.
📝 Interview Preparation Advice
Technical Preparation
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Review CRM system functionalities.
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Practice troubleshooting technical devices.
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Brush up on inbound/outbound call handling.
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Understand data update protocols.
Behavioral Questions
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Describe handling difficult customer calls.
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Explain your multitasking in busy situations.
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Discuss adapting to remote work challenges.
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Share a time you solved a technical issue.
Frequently Asked Questions
What experience does Talentify.io look for in a Customer Service Rep - Remote?
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How important is CRM proficiency for the Customer Service Rep role at Talentify.io?
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What kind of technical issues should a candidate be prepared for as a Customer Service Rep - Remote?
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How does Talentify.io support remote Customer Service Rep - Remote employees?
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What are the key performance metrics for a Customer Service Rep - Remote at Talentify.io?
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