Customer Service Rep - Remote
@ Talentify.io

Hybrid
$50,000
Hybrid
Full Time
Posted 23 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @talentify.io
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Job Details

About the Customer Service Rep - Remote Role

This role is in the Education Technology industry. The position is 100% remote with a competitive benefits package, including medical, dental, vision, and a 401(k) plan with employer contributions.

Job Responsibilities

As a Customer Service Rep - Remote, you will manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. You will provide timely, accurate, and professional assistance on all inquiries, document and update customer information in the CRM system, and follow escalation procedures and company policies to ensure resolution. You will also maintain compliance with all federal, state, and client requirements.

Qualifications

  • High school diploma or equivalent
  • Effective communication and rapport-building skills
  • Attention to detail and ability to multi-task
  • Self-starter with internal motivation
  • Ability to troubleshoot common computer issues

Preferred Qualifications

  • Previous customer service experience
  • Familiarity with CRM systems or customer service software
  • Strong problem-solving and critical thinking skills

Key skills/competency

  • Customer Service
  • Call Center
  • Remote Work
  • CRM
  • Communication
  • Problem-solving
  • Multitasking
  • Technical Support
  • Compliance
  • Escalation
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Research Talentify.io's culture: Review mission, benefits, and updates on social media.
  • Customize your resume: Emphasize customer service and CRM skills.
  • Prepare for virtual interviews: Practice clear communication and problem-solving.
  • Highlight relevant experience: Demonstrate previous call center roles.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software functions.
Test headset and call quality.
Practice handling multiple channels.
Learn basic troubleshooting steps.

Behavioral Questions

Describe handling a difficult call.
Explain time management in high volume scenarios.
Discuss teamwork in remote settings.
Share a problem-solving experience.

Frequently Asked Questions