Customer Service Representative Remote

@ Talentify.io

About the Customer Service Representative Remote

This role is in the Education Technology industry and offers a competitive benefits package including medical, dental, and vision coverage, a 401(k) plan with employer contributions, and opportunities for career advancement. Enjoy the flexibility to work from home with company-provided equipment in a supportive, employee-driven culture that values open communication.

What To Expect (Job Responsibilities)

You will manage inbound and outbound customer calls, chats, and texts while meeting productivity goals, document and update customer information in the CRM system, follow escalation procedures and company policies, and ensure timely, accurate, and professional assistance on all inquiries. Meeting or exceeding performance metrics and KPIs is essential.

• Handle inbound/outbound calls, chats, and texts.
• Document customer details in the CRM system.
• Follow escalation procedures and company policies.
• Meet or exceed performance metrics and KPIs.

What Is Required (Qualifications)

The candidate must have a high school diploma or equivalent, effective communication skills, attention to detail with multitasking ability, a self-starter attitude, and troubleshooting skills for common computer issues.

How To Stand Out (Preferred Qualifications)

Experience in a customer service role, familiarity with CRM systems, technical support experience, strong problem-solving skills, and the ability to adapt in a remote work setting will make you a standout candidate.

Key skills/competency

Customer Service, Remote Work, CRM, Communication, Inbound, Outbound, Problem-solving, Multitasking, Escalation, KPI