Medical Receptionist - Remote

@ Talentify.io

Position Overview

As a Medical Receptionist - Remote at Talentify.io, you will receive incoming inquiries and service requests from patients, employees, providers, vendors and others via phone, email, and web portals. You will respond with accurate and timely information, ensuring the highest customer service standards in a team environment. Establishing and maintaining strong, collaborative relationships to identify additional service opportunities is key. You will also help foster a culture of continuous improvement in business processes and services while adhering to all local/state/federal regulations to ensure the privacy and safety of employee and patient information.

Additional Requirements

This is a work from home position requiring a minimum internet speed of 15 mbps download and 5 mbps upload.

Education & Experience

Requires a HS Diploma or GED. Preferred experience includes medical and healthcare backgrounds and at least one year of experience in customer service support roles such as Human Resources, Payroll, Accounts Payable, Supply Chain, call centers, or other related fields. Familiarity with Microsoft Office, email, and database systems is required.

Skills And Knowledge

• Strong written and verbal communication abilities
• Time management and organizational skills
• Capability to handle confidential information
• Ability to work independently and collaborate in a team
• Experience with multi-lined phones and office equipment

Work Details

The position is non-exempt with variable shifts. You will work approximately 40 hours per week with varying daily hours and no weekend requirements. Compensation is based on state-specific pay ranges and includes eligibility for a comprehensive benefits package.

Key skills/competency

• Customer Service
• Medical Reception
• Healthcare
• Communication
• Collaboration
• Time Management
• Confidentiality
• Office Equipment
• Technical Proficiency
• Problem Solving