Customer Service Guide - Remote

Why Consider This Job Opportunity

Salary up to $23.00 per hour and a bonus of $500.00 upon successful completion of the full training program.

This is a fully remote position offering flexibility in work location along with a comprehensive benefits package including Medical, Dental, and Vision plans. There are also opportunities for career advancement within various departments and a supportive work culture emphasizing empathy and continuous learning.

What To Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers handling 30-40 calls per day along with chats, texts, and emails.
• Educate customers on their health plans and encourage the use of digital tools.
• Maintain accurate documentation of calls and ensure timely follow-up on inquiries.
• Solve questions about benefits, claims, eligibility, and providers while collaborating with other teams.
• Safeguard privacy by strictly adhering to HIPAA and confidentiality standards.

What Is Required (Qualifications)

• At least 2 years of experience in a healthcare contact center.
• Minimum of 3 years of overall customer service experience.
• Associate or Bachelor's degree, or recent work toward a degree preferred.
• Prior experience working across multiple customer service channels including calls, chat, text, and email.
• Strong communication, listening, and problem-solving skills.

How To Stand Out (Preferred Qualifications)

• Experience in a high-volume customer service environment.
• Familiarity with healthcare claims and benefits processes.
• Proven ability to adapt quickly to various technology platforms.
• Demonstrated calmness and professionalism in challenging situations.
• A passion for helping others and improving patient experiences.

Key skills/competency

• Customer Service
• Healthcare
• Remote Work
• Communication
• Problem-Solving
• HIPAA
• Multichannel Support
• Digital Tools
• Documentation
• Empathy