Customer Service Guide

@ Talentify.io

Why Consider This Job Opportunity

Salary up to $23.00 per hour with a flexible remote work environment, allowing you to work from home. Comprehensive benefits include Medical, Dental, and Vision plans, a 401(k) plan with a 3% employer match, opportunities for career advancement and professional development, and paid time off including parental leave to support work-life balance.

What To Expect (Job Responsibilities)

As the first point of contact for members and providers, you will:

• Handle 30-40 calls per day along with chats, texts, and emails.
• Ensure accurate and timely resolution of inquiries regarding claims, coverage, and benefits.
• Educate customers on their healthcare plans and promote digital tools use.
• Maintain thorough documentation and follow through on issues until resolved.
• Safeguard privacy by adhering to HIPAA and confidentiality standards.

What Is Required (Qualifications)

Candidates should have:

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Strong communication, listening, and problem-solving skills.
• Ability to navigate multiple customer service channels (calls, chat, text, email).
• An Associate or Bachelor's degree or evidence of recent progress towards a degree.

How To Stand Out (Preferred Qualifications)

Preferred candidates will:

• Have experience in high-volume customer service environments.
• Demonstrate a quick learning curve and adaptability across various systems.
• Maintain a calm and professional demeanor in stressful situations.
• Bring previous tech-savvy experience or familiarity with digital tools in healthcare.
• Understand healthcare protocols and claims processes.

Key skills/competency

• Customer Service
• Healthcare
• Communication
• Problem-Solving
• HIPAA
• Digital Tools
• Documentation
• Adaptability
• Multichannel Support
• Time Management