11 days ago

Customer Service Escalation Specialist

Talentify.io

Hybrid
Full Time
$24,960
Hybrid

Job Overview

Job TitleCustomer Service Escalation Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$24,960
LocationHybrid

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Job Description

About Talentify.io

Talentify.io is dedicated to connecting talented professionals with opportunities that match their skills. We are not a staffing firm or agency; instead, we source and verify roles from employers actively seeking exceptional talent.

Employer Industry

Customer Service Solutions

Why This Opportunity Stands Out

  • Competitive hourly salary of $12.00.
  • Clear pathways for career advancement within a promote-from-within culture.
  • Work remotely from various states, including AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV.
  • Comprehensive benefits package: health, dental, vision, and life insurance.
  • Enjoy daily pay options and a gym membership subsidy.
  • Join a supportive and employee-centric work environment.

What You Will Do as a Customer Service Escalation Specialist

  • Respond to customer inquiries via phone, email, and chat, including occasional outbound communication.
  • Provide accurate information regarding products and processes to assist customers effectively.
  • Diagnose and resolve customer issues and concerns efficiently.
  • Maintain and update precise customer records based on interactions.
  • Utilize creative problem-solving skills to boost customer retention.

What We Look For (Qualifications)

  • Proficiency in PC operation and internet navigation.
  • Prior experience in a customer interaction setting.
  • Exceptional oral and written communication skills in English.
  • Demonstrated ability to collaborate effectively within a team.
  • A dedicated home office workspace with reliable hardwired internet access.

How to Excel (Preferred Qualifications)

  • Previous experience in retail or customer service roles.
  • Familiarity with CRM software and ACD systems.
  • Strong problem-solving abilities and a creative approach to customer service.

Key skills/competency

  • Customer service
  • Issue resolution
  • Problem-solving
  • Communication skills
  • Customer retention
  • Technical support
  • CRM software
  • Team collaboration
  • Remote work
  • Data entry

Tags:

Customer Service Specialist
customer inquiries
troubleshooting
problem-solving
customer retention
communication
documentation
team collaboration
email support
chat support
phone support
PCs
internet navigation
CRM software
ACD systems
remote work
customer interaction
issue resolution
customer support
call center

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How to Get Hired at Talentify.io

  • Research Talentify.io's mission: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Highlight customer service, problem-solving, and communication skills, using keywords like 'escalation', 'resolution', and 'CRM'.
  • Showcase remote work readiness: Emphasize your dedicated home office setup and experience with virtual collaboration.
  • Prepare for behavioral questions: Focus on past experiences in issue resolution, customer retention, and teamwork scenarios.
  • Demonstrate tech proficiency: Be ready to discuss comfort with PCs, internet navigation, and ideally CRM/ACD systems.

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