Customer Service Associate - Work From Home
@ Talentify.io

Hybrid
$50,000
Hybrid
Full Time
Posted 23 hours ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @talentify.io
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Job Details

Why Consider This Job Opportunity

This is a great opportunity for career advancement and growth within the organization. You will work in a supportive and collaborative environment, enjoy engaging responsibilities managing major business accounts, and benefit from a flexible schedule that adapts to changing workloads. You will also develop strong customer service skills and expertise in order management.

What To Expect (Job Responsibilities)

  • Provide order management and customer care to the Corporate Sales Team
  • Handle inbound calls and process various customer service requests
  • Maintain accounts and assist with electronic and manual order entry
  • Utilize Salesforce Management Dashboard and Customer Contact Tool
  • Organize multiple tasks and meet deadlines in a fast-paced environment

What Is Required (Qualifications)

  • Excellent verbal and written communication skills
  • Ability to manage confidential information with discretion
  • Self-motivated, detail-oriented, and capable of handling multiple tasks
  • Extensive knowledge in order entry and customer service within CCS
  • Proficiency in MS Office and MS Excel

How To Stand Out (Preferred Qualifications)

  • Experience in customer service or order management roles
  • Familiarity with Salesforce or similar management tools
  • Flexibility to adapt to changing work schedules, including weekends and late hours

Key skills/competency

  • Customer Service
  • Order Management
  • Corporate Sales
  • Salesforce
  • MS Office
  • MS Excel
  • Communication
  • Account Management
  • Task Prioritization
  • Data Entry
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How to Get Hired at Talentify.io

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to order management and customer care.
  • Highlight Salesforce skills: Emphasize proficiency on your resume.
  • Prepare for calls: Practice clear, concise communication.
  • Research Talentify.io: Understand their corporate culture and values.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce dashboard functions.
Practice using MS Excel and MS Office.
Study order entry procedures.
Familiarize with CRM systems.

Behavioral Questions

Describe handling multiple tasks concurrently.
Explain managing confidential information.
Discuss adapting to schedule changes.
Share customer service improvement experiences.

Frequently Asked Questions