Centralized Scheduler

@ Talentify.io

Why Consider This Job Opportunity

This role offers up to $25/hr, annual bonus opportunities, a comprehensive benefits package (medical, dental, vision, life insurance), a 401k plan with employer contributions, and a supportive work environment. The position plays an important role in impacting the wellbeing of active duty military members and their families.

What To Expect (Job Responsibilities)

• Receive, screen, and schedule appointments for callers and walk-in customers for individual and group programs.
• Maintain current schedules and rosters for staff providing appointments and group programs.
• Manage daily scheduling; promptly notify customers of staff absences and reschedule appointments.
• Enroll customers in briefs, workshops, classes, and individual appointments as needed.
• Participate in emergency response exercises and ensure accurate data entry for provided services.

What Is Required (Qualifications)

• High school diploma or GED and two years experience in administrative support.
• Proficiency in computer and office automation software.
• Experience in scheduling services and providing customer service support.
• Ability to handle multi-tasking and operate multi-line telephone systems.
• General understanding and empathy for diverse military families.

How To Stand Out (Preferred Qualifications)

• Familiarity with the FFSMIS system.
• Working knowledge of Microsoft 365.
• Previous experience in a military or veteran support environment.

Key skills/competency

• Scheduling
• Administrative Support
• Customer Service
• Emergency Response
• Data Entry
• Microsoft 365
• FFSMIS
• Time Management
• Multi-tasking
• Empathy