Senior Customer Insights Analyst
Talent
Job Overview
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Job Description
Overview
Join Talent's client, a leading financial services organisation based in Auckland, and help shape their vision. As a Senior Customer Insights Analyst, you will play a pivotal role in transforming customer-related data into tangible insights that elevate the customer experience. You will collaborate with cross-functional teams to drive client-centric initiatives, leveraging your analytical skills to enhance digital platforms and ensure that every interaction reflects a commitment to quality service and simplicity. Your insights will influence strategies that reshape how this organisation connects with their customers, making a significant impact in the organisation and the financial services sector.
Required Skills
- Proficient in Power BI, SQL, and Python for in-depth data analysis and visualisation.
- Strong analytical skills with the ability to interpret complex datasets and translate findings into actionable insights.
- Experience in developing and maintaining dashboards and reports specifically related to customer behaviour for tracking customer engagement metrics.
- Excellent communication skills, capable of presenting data findings clearly and effectively to stakeholders.
- A solid understanding of customer experience principles, with a knack for identifying opportunities for service enhancement.
Nice To Have Skills
- Familiarity with Databricks for exploratory analysis and data preparation.
- Experience in the financial services industry or similar environment.
- Understanding of predictive modeling techniques for customer retention and engagement.
Preferred Education And Experience
- Relevant tertiary qualification in Technology, Data Science, Business Analytics, or a related field.
- A minimum of 3-5 years of experience in a similar data analysis or insights role.
If you are passionate about data-driven insights and dedicated to enhancing customer experiences, we encourage you to apply.
Please note we are only able to consider candidates based in New Zealand with valid working rights.
Key skills/competency
- Customer Insights
- Data Analysis
- Power BI
- SQL
- Python
- Customer Experience (CX)
- Reporting & Dashboards
- Stakeholder Communication
- Predictive Modeling
- Financial Services
How to Get Hired at Talent
- Research Talent's client and culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand the financial services environment.
- Tailor your resume for analytics: Highlight your proficiency in Power BI, SQL, Python, and experience with customer behavior dashboards for data analysis roles.
- Craft a compelling cover letter: Emphasize your ability to translate complex data into actionable customer insights and your passion for enhancing customer experience.
- Prepare for technical assessments: Brush up on SQL queries, Python data manipulation, and Power BI dashboard creation for potential hands-on evaluations.
- Showcase problem-solving skills: During interviews, provide specific examples of how your analytical insights led to improved customer experience or business outcomes.
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