Kaufmännische*r Mitarbeiter*in Customer Service (w/m/d)
TÜV Rheinland Group · Kaiserslautern, Rhineland-Palatinate, Germany
- On site
- Full-time
- €38,000 / year
- Kaiserslautern, Rhineland-Palatinate, Germany
Job highlights
- Handle commercial order processing and invoicing.
- Manage and control assigned orders and projects.
- Support receivables management and invoice complaints.
- Process travel expenses and maintain test objects.
- Perform administrative tasks and use customer portals.
About the role
Customer Service Representative (m/f/d) - Industrial Services & Cybersecurity
At TÜV Rheinland in the Industrial Services & Cybersecurity division, we are looking for talents ready to shape the future of industry and accompany technological progress. Our focus is on digitalization and networking in industry, as well as the further international expansion of our services in renewable energies and the support of major infrastructure projects.
This applies to the functional safety of industrial plants in times of rapidly increasing networking of components and machines – keyword Operational Technology Security – as well as to energy generation, use and distribution, and infrastructure and network expansion.
Our Core Areas
- Pressure Vessels & Plant Technology: Inspection, testing, and certification services focusing on pressure equipment such as pressure vessels, boilers, tanks, and piping systems.
- Elevators & Conveying Technology: Inspection, testing, and certification services for elevators, conveyor belts, escalators, cranes, and machinery.
- Electrical & Building Technology: Assessment, inspection, testing, and certification services for electrical, mechanical, and electronic systems.
- Industrial Inspection & Material Testing: Comprehensive inspection and testing services for industrial plants and their materials.
- Infrastructure & Project Management: Project and construction supervision, as well as integrated services for infrastructure projects.
- Energy & Environment: Technical support, certification, and testing for renewable energies and sustainable solutions.
- Cybersecurity & Functional Safety: Testing and certification services for industrial automation, IT, and OT security solutions.
Become part of a team that drives innovation and makes the world safer and more connected. With us, you can use and expand your knowledge and actively shape the industry of the future – in an environment that promotes learning and diversity.
Tasks & Responsibilities
- As a Customer Service Representative, you will be responsible for commercial order processing, from order maintenance through to the checking and processing of expert services to invoicing.
- You will be responsible for the continuous controlling and maintenance of your assigned orders and projects (invoicing potential and value).
- Furthermore, you will prepare payment requests, support the receivables management in clarifying and following up on receivables as needed, and process invoice complaints (receipt, system maintenance, solution finding).
- Your tasks will also include processing travel expenses for technical employees, setting up and maintaining test objects, and creating reports as needed based on templates.
- Other administrative tasks will complete your profile (e.g., digital filing of documents, operation and maintenance of customer portals).
Experience & Further Qualifications
- Completed commercial apprenticeship, preferably in the area of office management, banking, or industrial clerk, as well as sound knowledge in commercial order processing (invoicing, order controlling, complaints, affinity for numbers) combined with interest and a good understanding of technical contexts.
- High customer and service orientation combined with a meticulous, independent, and results-oriented approach.
- Strong organizational talent and teamwork skills.
- Good PC skills (MS Office desirable), experience in using SAP based on a modern S/4 HANA environment is an advantage.
- Fluent German language skills and basic English skills.
Benefits
- Urban Sports: The most diverse sports and wellness offerings for TÜV Rheinland employees.
- Flexible Working Hours: Family-friendly arrangements such as home office and part-time work.
- 38.5-Hour Week: Healthy work-life balance with sufficient leisure time.
- Further Training Opportunities: From coaching and mentoring programs to the
Skills & topics
- Customer Service Representative
- Kaufmännische Auftragsabwicklung
- Order Processing
- Invoicing
- Receivables Management
- SAP
- TÜV Rheinland
- Industrial Services
- Cybersecurity
- Commercial Apprentice
How to get hired
- Tailor your resume: Highlight your commercial apprenticeship, order processing, and SAP experience for the Customer Service Representative role.
- Showcase customer focus: Emphasize your service orientation, problem-solving skills, and affinity for numbers in your application.
- Prepare for technical context: Demonstrate your understanding of technical connections and your interest in TÜV Rheinland's industrial services.
- Practice SAP and MS Office skills: Be ready to discuss your proficiency, especially with S/4 HANA, and your general PC skills during the interview.
- Highlight language skills: Clearly state your fluent German and basic English proficiency to meet the job requirements.
Technical preparation
Practice MS Office Suite, especially Excel.,Familiarize yourself with SAP S/4 HANA processes.,Understand basic industrial and cybersecurity services.,Review order processing and invoicing workflows.
Behavioral questions
Describe a time you handled a customer complaint.,How do you prioritize tasks under pressure?,Explain your approach to managing multiple projects.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative at TÜV Rheinland?
- As a Customer Service Representative at TÜV Rheinland, you will primarily be responsible for commercial order processing, including order maintenance, checking and processing expert services, and invoicing. You will also manage and control assigned orders and projects, support receivables management, handle invoice complaints, process travel expenses for technical staff, and maintain test objects. Additional administrative tasks and customer portal management are also part of the role.
- What qualifications are essential for the Customer Service Representative position at TÜV Rheinland?
- Essential qualifications include a completed commercial apprenticeship (e.g., office management, banking, industrial clerk) with strong knowledge in order processing (invoicing, controlling, complaints) and an affinity for numbers. A good understanding of technical contexts is also important. Additionally, high customer and service orientation, organizational talent, teamwork skills, good PC skills (MS Office, SAP S/4 HANA experience is a plus), fluent German, and basic English are required.
- Does TÜV Rheinland offer flexible working arrangements for this Customer Service Representative role?
- Yes, TÜV Rheinland offers flexible working arrangements, including family-friendly options like home office and part-time work. The role also allows for mobile working, enabling you to work independently of location based on your needs.
- What kind of technical understanding is expected for the Customer Service Representative at TÜV Rheinland?
- While the role is primarily commercial, a good understanding of technical contexts is expected. This is important because you will be supporting services in industrial automation, cybersecurity, renewable energies, and infrastructure projects. You will be handling order processing for technical services and potentially travel expense processing for technical employees.
- What are the benefits of working as a Customer Service Representative at TÜV Rheinland?
- TÜV Rheinland offers a comprehensive benefits package, including flexible working hours, home office options, a 38.5-hour work week for work-life balance, 30 days of vacation plus holidays, and opportunities for further training and development. Employees also benefit from Urban Sports membership, free parking, and employee discounts.
- Is SAP experience mandatory for the Customer Service Representative role at TÜV Rheinland?
- Experience in using SAP, particularly based on a modern S/4 HANA environment, is considered an advantage for the Customer Service Representative role. While not strictly mandatory, it would significantly enhance your application and prepare you well for the daily tasks involving order processing and system maintenance.