Sr Vendor Performance Manager

Sr Vendor Performance Manager at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This position is required to work on site at least 3 days a week at one of our three locations: Bellevue, WA, Overland Park, KS, or Frisco, TX. It is not available for remote opportunity.

Job Overview

The Sr Vendor Performance Manager is an individual contributor role that manages vendor relationships to ensure service delivery aligns with organizational goals and compliance requirements. It oversees vendor performance, contract lifecycle activities, and collaborates with internal teams to optimize outsourced services. The Sr Vendor Performance Manager differentiates by integrating vendor management with risk mitigation and spend optimization across multiple business units. It establishes and enforces supplier compliance governance frameworks, ensuring adherence to contractual obligations, regulatory requirements, and internal policy standards through structured audits and performance controls. Success is measured by vendor compliance, service reliability, cost management, and effective stakeholder engagement. The work supports organizational efficiency and customer satisfaction through reliable vendor partnerships and contract management.

Job Responsibilities:

• Manage vendor contracts and ensure compliance with Master Service Agreements, Statements of Work, and internal controls to mitigate risks
• Develop and implement strategic initiatives and policies to improve vendor management practices and support financial performance
• Build and maintain vendor relationships to align service delivery expectations and enhance reliability
• Lead communication and escalation processes to resolve vendor performance and service delivery issues promptly
• Monitor vendor performance through scorecards and metrics, providing feedback and conducting evaluations to drive improvements
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

A Bachelor's Degree plus 3 years of related work experience OR an advanced degree with 1 year of related work experience OR a combination of education and experience deemed equivalent is required. Acceptable areas of study include Business, Finance, Engineering or a related field. 4-7 years of Telecommunications/Wireless Industry Vendor Performance Management experience – particularly in Engineering, Finance or Carrier Management – or an equivalent combination of education and experience, is desired. Management, team lead, or other equivalent leadership experience is also valued.

Knowledge, Skills and Abilities:

• Analytics (Required)
• Problem Solving (Required)
• Vendor Management (Required)
• Cross Functional Relationships (Required)
• Conflict Management (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel is Required.

Compensation:

The compensation range for Overland Park, KS is $87,800 - $118,800. For Frisco, TX, it is $93,200 - $126,100, and for Bellevue, WA, it is $104,800 - $141,800. The general base pay range is $80,600 - $145,500, with a Corporate Bonus Target of 15%. Actual pay will vary based on work location, qualifications, and experience.

Benefits:

T-Mobile offers a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, childcare subsidy, tuition assistance, and various other voluntary benefits and discounts. Full and part-time employees have access to these benefits when eligible.

Growth Opportunities:

T-Mobile encourages employee growth, offering a dynamic environment that fosters career development and advancement across various possibilities within the company.

Equal Opportunity Employer:

T-Mobile USA, Inc. is an Equal Opportunity Employer, committed to making employment decisions without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Accommodations for disabilities during the application or interview process can be requested.

Key skills/competency

• Vendor Relationship Management
• Contract Compliance
• Risk Mitigation Strategies
• Performance Monitoring
• Stakeholder Engagement
• Financial Performance Optimization
• Strategic Planning
• Analytical Reporting
• Problem Resolution
• Supplier Governance