Manager, Lab Data Center Operations
T-Mobile · Bellevue, WA
- On site
- Full-time
- $183,000 / year
- Bellevue, WA
Job highlights
- Manage complex, multi-site data center operations.
- Lead and develop a distributed operations team.
- Oversee critical infrastructure: power, cooling, network.
- Drive efficiency through standardized processes.
- Ensure reliable execution for testing and integration.
About the role
Job Overview:
Manages highly complex, data center operations across multiple geographically distributed locations. Accountable for executing operational strategy, driving consistency, and improving efficiency in environments supporting critical testing, integration, and pre-production activities. This role leads a high-performing operations team, ensures standardized processes across sites, and delivers reliable execution in a fast-paced, evolving environment. Requires strong technical fluency in data center infrastructure—including power, electrical systems, cooling, and network hardware—to effectively oversee operations and partner with multiple engineering teams. Success is measured through operational performance, system readiness, efficiency improvements, and the team’s ability to consistently deliver results. The role also supports budgeting, resource planning, and cost management.
Job Responsibilities:
- Lead and Develop Talent: Manage, coach, and develop a geographically distributed team; set clear expectations, drive accountability, and support a high-performance culture
- Execute Operational Excellence: Implement and enforce standardized processes, procedures, and performance metrics to ensure consistency and efficiency across all locations
- Deliver Results: Monitor and manage key performance indicators (KPIs), service levels, and operational goals; take ownership for team performance and outcomes
- Manage Multi-Site Operations: Oversee day-to-day operations across multiple data center locations, ensuring alignment to standards and consistent execution
- Infrastructure Oversight: Provide operational oversight of data center infrastructure including power, electrical systems, cooling, and network hardware to ensure reliability and performance
- Incident and Problem Management: Manage escalations, support root cause analysis (RCA), and drive resolution of operational issues
- Continuous Improvement: Identify and implement process and operational improvements to increase efficiency and effectiveness
- Cross-Functional Collaboration: Partner with engineering, network, and infrastructure teams to support system readiness and operational needs
- Customer Focus: Deliver responsive, high-quality support to internal stakeholders with a strong sense of urgency and accountability
- Workforce & Resource Planning: Manage staffing plans, shift coverage, and resource allocation to support 24x7 operations
- Budget & Cost Awareness: Support budget management, track expenses, and identify and drive opportunities for cost efficiency
- Ensure Compliance & Standards: Maintain adherence to operational, safety, and organizational standards across all locations
Education and Work Experience:
- Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
- 2–4+ years of experience in data center operations or critical infrastructure environments (Required)
- 2–4+ years of leadership experience managing teams in multi-site, 24x7 environments (Required)
- Experience driving operational improvements, process standardization, and efficiency initiatives (Required)
- Experience leading distributed teams and managing remote operations (Preferred)
Key skills/competency:
- Data Center Operations
- Infrastructure Management
- Team Leadership
- Process Standardization
- Operational Excellence
- Budget Management
- Cross-Functional Collaboration
- Performance Metrics
- Incident Management
- Continuous Improvement
Skills & topics
- Data Center Operations
- Infrastructure Management
- Team Leadership
- Operations Manager
- Critical Infrastructure
- Process Improvement
- Site Management
- Electrical Systems
- Cooling Systems
- Network Hardware
- T-Mobile Jobs
- Tech Management
How to get hired
- Tailor your resume: Highlight data center operations, leadership, and multi-site management experience. Use keywords from the job description like 'operational excellence,' 'infrastructure oversight,' and 'team leadership.'
- Showcase your impact: Quantify achievements in your application. For example, 'improved efficiency by X%' or 'reduced downtime by Y%' in previous data center roles.
- Prepare for technical questions: Be ready to discuss your knowledge of data center infrastructure (power, cooling, network) and operational best practices.
- Demonstrate leadership skills: Prepare examples of how you've led, coached, and developed teams, especially in remote or distributed settings.
- Research T-Mobile's values: Understand their 'Un-carrier' culture and how your leadership style aligns with their focus on employees and innovation.
Technical preparation
Review data center infrastructure fundamentals.,Understand power, cooling, and network concepts.,Prepare to discuss operational best practices.,Familiarize with incident and problem management.
Behavioral questions
Describe leading a distributed team.,How do you drive operational improvements?,Share an example of managing escalations.,How do you coach and develop talent?
Frequently asked questions
- What are the key responsibilities for a Manager, Data Center Operations at T-Mobile?
- The Manager, Data Center Operations at T-Mobile is responsible for overseeing complex, multi-site data center operations. This includes leading a distributed team, ensuring operational excellence through standardized processes, managing critical infrastructure (power, cooling, network), driving continuous improvement, and collaborating with engineering teams to support system readiness.
- What qualifications are required for the Manager, Data Center Operations role at T-Mobile?
- Required qualifications include a Bachelor's Degree with 3 years of related experience (or equivalent), 2-4+ years in data center operations or critical infrastructure, and 2-4+ years of leadership experience in multi-site, 24x7 environments. Experience driving operational improvements and managing distributed teams is also essential.
- What is the expected work arrangement for this Manager, Data Center Operations position at T-Mobile?
- While the job description mentions managing geographically distributed locations, it does not explicitly state a remote or hybrid arrangement for the manager. However, experience leading distributed teams and managing remote operations is preferred, suggesting a flexible approach might be possible. Travel is listed as 'No'.
- How does T-Mobile support career growth for a Manager, Data Center Operations?
- T-Mobile emphasizes employee growth, likening their career path to a 'jungle gym of possibilities.' They invest in employees through various programs and opportunities, encouraging aiming high and continuous career development within the company.
- What kind of technical knowledge is important for the Manager, Data Center Operations role at T-Mobile?
- Strong technical fluency in data center infrastructure is crucial. This includes a working knowledge of power systems, electrical distribution, cooling/HVAC, and network hardware to effectively oversee operations and collaborate with engineering teams.
- Can I apply for the Manager, Data Center Operations role at T-Mobile if I have a disability?
- Yes, T-Mobile is committed to equal opportunity. If you have a disability and need reasonable accommodation during the application or interview process, you can contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Please note this contact is for accommodation requests only.