Computer Consultant II
Syracuse University · Syracuse, NY
- On site
- Full-time
- $65,000 / year
- Syracuse, NY
Job highlights
- Provide comprehensive IT support for assigned departments.
- Support desktop hardware, software, and mobile devices.
- Utilize PowerShell scripting and virtualization knowledge.
- Collaborate with team for consistent, high-quality service.
- Manage hardware inventory and identify technical improvements.
About the role
Computer Consultant II
The Computer Consultant II provides comprehensive IT support for their assigned department or college, including service requests, purchase recommendations, and support for desktop hardware and software, remote access solutions, tablets, and smartphones. This position is critical to ongoing operations by delivering elevated computer and application support.
Education and Experience
- Bachelor’s degree or equivalent combination of education and/or experience.
- Three (3+) plus years relevant experience in information technologies/computer science as necessary.
- Driver’s License and a vehicle are required for this position.
Skills and Knowledge
Specialized knowledge includes understanding of IT hardware; Windows 11 and Mac deployment; PowerShell scripting; virtualization and security fundamentals; software and operating system interactions; networking; printer and printing capabilities; cellular technologies for client device support; and mobile computing platforms.
Responsibilities
- This position has an emphasis on “in-person” support. The majority of time is spent on campus assisting with direct client and classroom support.
- Strong collaboration with team members is essential to coordinate efforts, share knowledge, and provide consistent, high-quality service to our clients.
- Use computing concepts, documented procedures, and knowledge of SU’s systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation.
- Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor.
- Manage hardware inventory of assigned area, plan upgrade lifecycle, and work with units to replace aging equipment as necessary.
- Maintain a familiarity with department’s specific needs, applications, and hardware configurations.
- Interface with vendors and other 3rd parties to provide technical support and ensure systems are adhering to University policy.
- Work with assigned department leads to ensure business goals are aligned with technical processes. Identify opportunities to improve business processes through technical means.
Physical Requirements
- Standing 15% of the shift.
- Sitting 65% of the shift.
- Walking 15% of shift.
- Frequent kneeling and climbing stairs.
- Able to lift 35 pounds waist high, 20 pounds shoulder high, 15 pounds above head.
- Must be able to carry weight 15ft, with pushing, pulling and holding weight.
- Wrist and finger dexterity sufficient to use and operate a variety of hand tools and manipulate small objects.
- Ability to see, hear/listen, touch and speak is essential to work.
- Work requires reading, writing, analyzing data, problem solving, and conducting research on a daily basis.
- Work environment involves 80% indoor and 20% outdoor.
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing, snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
Key skills/competency
- IT Support
- Desktop Hardware and Software Support
- Remote Access Solutions
- Mobile Device Support (Tablets, Smartphones)
- Windows 11 Deployment
- Mac Deployment
- PowerShell Scripting
- Network Support
- Vendor Interface
- Problem Solving
Skills & topics
- Computer Consultant
- IT Support
- Desktop Support
- Software Support
- Hardware Support
- Windows 11
- Mac Deployment
- PowerShell Scripting
- IT Technician
- University IT
How to get hired
- Customize your resume: Highlight experience with Windows 11, Mac deployment, PowerShell scripting, and IT hardware support. Tailor it to Syracuse University's needs.
- Craft a compelling cover letter: Express your understanding of the Computer Consultant II role and your enthusiasm for Syracuse University's mission. Mention your driver's license and vehicle availability.
- Prepare for technical questions: Be ready to discuss your experience with IT support, networking, security fundamentals, and mobile device management.
- Demonstrate collaboration skills: Prepare examples of how you've worked effectively with team members and interfaced with vendors in previous roles.
- Research Syracuse University: Understand their values, mission, and commitment to veterans and a welcoming community to align your application.
Technical preparation
Master Windows 11 and Mac deployment procedures.,Practice writing PowerShell scripts for automation.,Understand virtualization and security fundamentals.,Familiarize yourself with networking and client devices.
Behavioral questions
Describe a complex IT problem you solved.,How do you prioritize multiple support requests?,Give an example of collaborating with a team.,How do you handle vendor interactions effectively?
Frequently asked questions
- What are the key responsibilities for a Computer Consultant II at Syracuse University?
- As a Computer Consultant II at Syracuse University, you'll provide comprehensive IT support for assigned departments. This includes handling service requests, recommending purchases, supporting desktop hardware/software, remote access, and mobile devices. You'll also manage hardware inventory, interface with vendors, and identify opportunities for technical improvements.
- What education and experience are required for the Computer Consultant II position at Syracuse University?
- Syracuse University requires a Bachelor’s degree or an equivalent combination of education and experience for the Computer Consultant II role. You'll also need three or more years of relevant experience in information technologies or computer science. A valid driver's license and a vehicle are also mandatory.
- What technical skills are most important for a Computer Consultant II at Syracuse University?
- Key technical skills for this role include a strong understanding of IT hardware, Windows 11 and Mac deployment, PowerShell scripting, virtualization, security fundamentals, networking, and mobile computing platforms. Familiarity with client device support and printing capabilities is also essential.
- Does the Computer Consultant II role at Syracuse University involve in-person work?
- Yes, the Computer Consultant II position has a strong emphasis on 'in-person' support. The majority of your time will be spent on campus assisting clients directly and supporting classrooms, requiring collaboration with team members.
- What are the physical requirements for a Computer Consultant II at Syracuse University?
- The role involves standing for 15% of the shift, sitting for 65%, and walking for 15%. You may need to kneel, climb stairs, and lift up to 35 pounds waist high. Dexterity for hand tools and manipulating small objects is also necessary, along with essential abilities to see, hear, touch, and speak.
- How can I apply for the Computer Consultant II job at Syracuse University?
- To apply for the Computer Consultant II position at Syracuse University, you need to complete an online application and attach both a resume and a cover letter. Make sure your application clearly highlights your relevant skills and experience.
- What is the work environment like for a Computer Consultant II at Syracuse University?
- The work environment for a Computer Consultant II at Syracuse University is primarily indoors (80%), with some outdoor work (20%). The role requires daily activities such as reading, writing, analyzing data, problem-solving, and conducting research.
- What is the company culture like at Syracuse University for IT roles?
- Syracuse University fosters a welcoming and respectful community, emphasizing collaboration, open dialogue, and a broad range of perspectives. For IT roles like the Computer Consultant II, this translates to teamwork, knowledge sharing, and a commitment to consistent, high-quality service for clients.