Computer Consultant II

Computer Consultant II

The Computer Consultant II provides comprehensive IT support for their assigned department or college, including service requests, purchase recommendations, and support for desktop hardware and software, remote access solutions, tablets, and smartphones. This position is critical to ongoing operations by delivering elevated computer and application support.

Education and Experience

• Bachelor’s degree or equivalent combination of education and/or experience.
• Three (3+) plus years relevant experience in information technologies/computer science as necessary.
• Driver’s License and a vehicle are required for this position.

Skills and Knowledge

Specialized knowledge includes understanding of IT hardware; Windows 11 and Mac deployment; PowerShell scripting; virtualization and security fundamentals; software and operating system interactions; networking; printer and printing capabilities; cellular technologies for client device support; and mobile computing platforms.

Responsibilities

• This position has an emphasis on “in-person” support. The majority of time is spent on campus assisting with direct client and classroom support.
• Strong collaboration with team members is essential to coordinate efforts, share knowledge, and provide consistent, high-quality service to our clients.
• Use computing concepts, documented procedures, and knowledge of SU’s systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation.
• Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor.
• Manage hardware inventory of assigned area, plan upgrade lifecycle, and work with units to replace aging equipment as necessary.
• Maintain a familiarity with department’s specific needs, applications, and hardware configurations.
• Interface with vendors and other 3rd parties to provide technical support and ensure systems are adhering to University policy.
• Work with assigned department leads to ensure business goals are aligned with technical processes. Identify opportunities to improve business processes through technical means.

Physical Requirements

• Standing 15% of the shift.
• Sitting 65% of the shift.
• Walking 15% of shift.
• Frequent kneeling and climbing stairs.
• Able to lift 35 pounds waist high, 20 pounds shoulder high, 15 pounds above head.
• Must be able to carry weight 15ft, with pushing, pulling and holding weight.
• Wrist and finger dexterity sufficient to use and operate a variety of hand tools and manipulate small objects.
• Ability to see, hear/listen, touch and speak is essential to work.
• Work requires reading, writing, analyzing data, problem solving, and conducting research on a daily basis.
• Work environment involves 80% indoor and 20% outdoor.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing, snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Key skills/competency

• IT Support
• Desktop Hardware and Software Support
• Remote Access Solutions
• Mobile Device Support (Tablets, Smartphones)
• Windows 11 Deployment
• Mac Deployment
• PowerShell Scripting
• Network Support
• Vendor Interface
• Problem Solving