Solutions Consultant
Synthesia
Job Overview
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Job Description
About Synthesia
Synthesia is the world’s leading AI video platform for business, trusted by over 90% of the Fortune 100. Founded in 2017, our headquarters are in London, with thriving offices and teams across Europe and the US.
As AI continues to transform the way we live and work, Synthesia innovates products that enhance visual communication and enterprise skill development. Our mission is to empower people to work smarter and remain central to successful organizations.
Following a recent Series E funding round, where we successfully raised $200 million, our valuation now stands at an impressive $4 billion. Our total funding surpasses $530 million, backed by premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the esteemed founders and operators of Stripe, Datadog, Miro, and Webflow.
About The Role: Solutions Consultant
We are seeking a passionate individual to spearhead Solutions Consulting and education programs within our rapidly expanding startup environment. This is a high-paced role demanding both creativity and exceptional customer experience skills.
The ideal Solutions Consultant will be responsible for developing comprehensive training strategies, creating engaging content, and significantly driving product adoption and overall success metrics. A primary focus of this role will be to own the customer onboarding process, defining and implementing a seamless system that enables our customers to quickly ramp up, realize immediate value from our product, and ultimately foster long-term retention.
If you possess a strong passion for cultivating a creative and innovative culture, coupled with a proven track record in customer onboarding and education, we encourage you to apply for this exciting opportunity. Join our dynamic and passionate team in a fast-paced, rapidly growing startup environment as a Solutions Consultant!
- Develop and execute a training and education strategy to ensure customers quickly ramp up and realize product value within their first 90 days.
- Define and build an efficient, seamless customer onboarding process.
- Create fun, engaging, and impactful training and education programs to maintain Synthesia's leadership in Synthetic media, cultivate customer champions, and drive product adoption and success.
- Produce high-quality written and video content for various platforms, including email and knowledge bases.
- Establish clear success measures and drive metrics for product adoption and engagement.
- Collaborate effectively with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and deliver cohesive training and education initiatives.
About You...
- Extensive experience in customer onboarding, customer education, or training within a SaaS company.
- Strong project management skills, capable of managing multiple tasks and deadlines concurrently.
- Excellent communication, presentation, and interpersonal skills.
- A creative and innovative mindset, with the ability to develop engaging and impactful training programs.
- Proven ability to work collaboratively with cross-functional teams to achieve shared objectives.
- Experience in building certification programs and defining relevant success metrics.
- A passion for delivering an exceptional customer experience and a commitment to continuous improvement.
- The ability to thrive in a fast-paced and dynamic startup environment.
The Good Stuff...
In addition to being part of a great team and working in a fun, innovative environment, we offer:
- A competitive salary + stock options in our fast-growing Series D startup.
- Hybrid working environment.
- 100% Medical, Dental & Vision coverage.
- 401k Plan.
- Paid parental leave.
- 25 days of annual leave + Public holidays + paid sick leave.
- A fun culture with regular socials.
- A generous referral scheme.
- A brand new computer + monitor.
Salary: $70,000 - $90,000 based on experience level
Location: New York City - Nomad District
Key skills/competency
- Customer Onboarding
- Customer Education
- Training Strategy
- Content Creation
- Product Adoption
- Project Management
- SaaS Experience
- Cross-functional Collaboration
- Customer Experience
- Synthetic Media / AI Video
How to Get Hired at Synthesia
- Research Synthesia's vision: Study their mission, values, recent AI video innovations, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight extensive experience in customer onboarding, education, and SaaS environments, customizing for Synthesia's specific needs.
- Showcase project management skills: Provide concrete examples of managing complex training initiatives and driving product adoption in previous roles.
- Prepare for collaborative discussions: Emphasize your ability to work with diverse internal teams and your passion for exceptional customer experiences.
- Demonstrate innovative thinking: Be ready to discuss creative approaches to developing impactful training programs in a fast-paced, high-growth environment.
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