Sr. HR Technology Specialist
Syniverse
Job Overview
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Job Description
Sr. HR Technology Specialist at Syniverse
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Our HR Technology strategy involves a forward-thinking approach to understanding current and future trends as well as the impact of our investments in our people. The Sr. HR Technology Specialist is a member of the HR function. They will be the primary support contact for our Workday user community while also ensuring that the security and confidentiality of our Workday platform is maintained. The ideal candidate has a good understanding of the HR function, is proactive and creative in looking at issues, a strong team player, and is comfortable with navigating the Workday platform. There is room for role expansion to support other HR technology systems.
Key Responsibilities
- Support areas of Workday, such as Compensation and Time/Attendance.
- Support contact for the Workday user community by trouble shooting problems, answering questions ensuring queries are addressed in a timely manner with excellent customer service.
- Collaborate with Workday Community to resolve issues found within Workday and proactively remain informed about Workday enhancements.
- Create documentation for new processes and update existing documentation based on enhancements made to existing processes.
- Perform administrative functions including security maintenance, business process configuration, data loads, password resets, etc. for Workday and other HR platforms.
- Assist with twice a year mandatory system enhancement release, including regression testing and identifying process improvements.
- Regularly perform data audits and validations, and follow up with appropriate teams for corrections.
- Collaborate with HR and functional stakeholders to build reporting (including calculated fields, all report types).
Experience, Education And Certifications
- Bachelor's degree: human resources preferred or related field.
- 3+ years of back-end experience on the Workday platform with experience in Workday Compensation and Time/Attendance strongly preferred.
- Minimum 3-5 years of relevant Human Resources work experience.
- Excellent customer service skills, able to collaborate with a wide variety of people.
Additional Requirements
- Knowledge of Workday Compensation and Time/Attendance.
- Capable of writing/maintaining Custom Reports; Experience with creating calculated fields.
- Comprehension of Workday Security.
- Must be experienced user of MS Office (Word, Excel Outlook, PowerPoint; In Excel, must have ability to create pivot tables, VLOOKUP's).
- Experience with MS SharePoint a plus.
- A strong foundation and understanding of key HR practices and issues.
- Detail oriented and organized, with high degree of accuracy.
- Ability to maintain strict confidentiality.
- Proven ability to prioritize and complete tasks with tight deadlines.
- Ability to work both independently and as a team player.
- Strong problem-solving skills.
- Strong English communication skills, both verbal and written.
- Able to work in a fast-paced, time-critical environment.
Why Join Syniverse?
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Key skills/competency
- Workday Platform
- HR Technology
- Compensation Management
- Time and Attendance
- System Administration
- Custom Reporting
- Data Audits
- Troubleshooting
- Business Process Configuration
- Customer Service
How to Get Hired at Syniverse
- Research Syniverse's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for Workday expertise: Highlight your 3+ years of back-end Workday experience, especially with Compensation and Time/Attendance modules, using keywords from the job description.
- Showcase HR Technology proficiency: Emphasize your ability to create custom reports, manage security, and perform data administration functions within HR platforms.
- Prepare for problem-solving scenarios: Be ready to discuss examples of how you've troubleshot complex system issues, improved processes, and provided excellent user support.
- Demonstrate strong communication: Practice articulating your experience with HR stakeholders and technical teams, showcasing your collaborative and customer-service-oriented approach.
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