Sr. Infrastructure Engineer I
Symetra · United States
- Hybrid
- Full-time
- $141,850 / year
- United States
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Job highlights
- Lead mainframe operations and system stability.
- Bridge communication between app teams and providers.
- Manage incidents, requests, and system changes.
- Optimize job schedules and mainframe integrations.
- Contribute to mainframe modernization initiatives.
About the role
Sr. Infrastructure Engineer I
Symetra has an exciting new opportunity to join us as a Sr. Infrastructure Engineer I!
About The Role
As a Sr. Infrastructure Engineer I, you will play a critical role in the Mainframe Pod of Symetra’s Infrastructure & Operations team. This position requires a solid focus on Mainframe Operations while serving as a key conduit between application teams and our managed service provider. The successful candidate will ensure reliable day-to-day operations, lead coordination of incident and request handling, and contribute to roadmap and modernization initiatives.
This role demands both hands-on technical expertise in mainframe environments and collaborative leadership skills to align partners and keep systems running securely and efficiently.
What You Will Do
- Act as a main contact for mainframe operations, overseeing daily health, stability, and performance of mainframe systems and tools.
- Serve as the bridge between application teams and the managed service provider, ensuring clear communication, timely resolution of issues, and effective coordination of changes and upgrades.
- Manage Service Requests and Incidents from application teams, providing hands-on troubleshooting and advancing to service providers when necessary.
- Manage and monitor ESP Scheduler activities, including scheduling, execution, and troubleshooting of batch and on-demand workloads.
- Partner with application teams to optimize and maintain ESP job schedules, calendars, and dependencies.
- Coordinate and oversee mainframe application upgrades and changes, partnering with app teams and the service provider to minimize risk and downtime.
- Provide primary support for key applications such as Endevor, Terminal Emulator, Control-D and related tools.
- Support audit and compliance activities, ensuring proper documentation and alignment to regulatory standards.
- Deliver architectural input and technical evaluations of applications, guiding app teams on mainframe-related best practices.
- Support real-time integrations and web services that connect distributed platforms to the mainframe.
- Participate in and influence mainframe modernization efforts, helping transition legacy workloads toward more agile, integrated, and automated approaches.
Key skills/competency
- Mainframe Operations
- Infrastructure Engineering
- ESP Scheduler
- Endevor
- Incident Management
- Change Management
- System Monitoring
- Troubleshooting
- Compliance
- DevOps
Skills & topics
- Sr. Infrastructure Engineer
- Mainframe Operations
- Infrastructure
- Systems Engineering
- ESP Scheduler
- Endevor
- Symetra
- IT Operations
- Batch Processing
- System Administration
How to get hired
- Tailor your resume: Highlight mainframe operations, ESP Scheduler, and Endevor experience.
- Showcase collaboration: Emphasize your ability to liaise between app teams and service providers.
- Demonstrate technical depth: Detail your experience with system monitoring, troubleshooting, and compliance.
- Prepare for video interviews: Ensure your internet meets Symetra's remote standards.
Technical preparation
Master mainframe tools: ESP, Endevor, ACF2.,Practice troubleshooting batch and system issues.,Understand infrastructure automation concepts.,Familiarize with CICS, DB2, MQ, COBOL.
Behavioral questions
Describe a complex incident you resolved.,How do you manage competing priorities?,How do you facilitate communication between teams?,Give an example of influencing change.
Frequently asked questions
- What are the key responsibilities for a Sr. Infrastructure Engineer at Symetra?
- The Sr. Infrastructure Engineer at Symetra is responsible for overseeing daily mainframe operations, acting as a liaison between application teams and the managed service provider, managing incidents and requests, and contributing to mainframe modernization efforts. This includes hands-on support for tools like ESP Scheduler and Endevor.
- What technical skills are essential for this Sr. Infrastructure Engineer role at Symetra?
- Essential technical skills include strong knowledge of mainframe tools and technologies such as ESP Scheduler, Endevor, ACF2, CICS, DB2, MQ, and COBOL. Experience in system monitoring, job scheduling, troubleshooting, and mainframe operations is crucial. Familiarity with infrastructure automation and DevOps practices is also beneficial.
- Does Symetra offer remote work for the Sr. Infrastructure Engineer position?
- Yes, Symetra offers remote work for this Sr. Infrastructure Engineer role. Candidates must meet specific internet speed and type requirements, and will be expected to participate in video interviews for identity verification.
- What is the expected experience level for a Sr. Infrastructure Engineer at Symetra?
- Symetra typically looks for candidates with 6-9 years of cumulative, relevant experience for this Sr. Infrastructure Engineer role. A background in financial services is a plus.
- How does Symetra handle interview processes for remote roles like the Sr. Infrastructure Engineer?
- Symetra uses video interviews for remote roles like the Sr. Infrastructure Engineer. Candidates will be asked to participate in video calls after the initial phone screen, and identity verification will be conducted to ensure fair and secure hiring practices.
- What are Symetra's requirements for internet connectivity for remote Sr. Infrastructure Engineers?
- For remote Sr. Infrastructure Engineers, Symetra requires a minimum internet speed of 100 Mbps download and 20 Mbps upload, using Fiber, Cable, or DSL. Satellite, cellular broadband, and dial-up are not permissible.
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