Policy Administrative Representative - Remote
Symetra · United States
- Hybrid
- Full-time
- $73,379 / year
- United States
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Job highlights
- Administer in-force contracts for benefits.
- Manage daily assignments and meet deadlines.
- Develop intermediate product/process knowledge.
- Provide service and support internally.
- Participate in special assignments and projects.
About the role
Policy Administrative Representative
Symetra has an exciting opportunity to join our growing team as a Policy Admin Representative!
About The Role
Responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits and Self-Insured Medical Stop Loss business and typically assigned the more complex transactions and/or functions. Has intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.
What You Will Do
- Administration of in force contracts for Workforce Benefits and Medical Stop Loss products to include renewals, agent of record, etc.
- Responsible for daily management of work assignments insuring appropriate communications, and that deadlines and Service Level Agreements are met.
- Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.
- Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes.
- Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams.
- Provide customer service to policyholders, broker/agents, sales team etc.
- Special assignments as indicated such as project participation.
- Actively participate in unit meetings and provide input to improve workflows and processes
- Acceptance testing
- Subject matter expert on one or more functions
- Training and development of other team members.
Why work at Symetra
“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra.
Skills & topics
- Policy Administration
- Administrative Representative
- Customer Service
- Insurance
- Workforce Benefits
- Medical Stop Loss
- Contract Administration
- Remote
- Microsoft Office
- Symetra
How to get hired
- Tailor your resume: Highlight relevant administrative and customer service experience, emphasizing Microsoft Office Suite proficiency and 3-5 years of experience.
- Emphasize technical skills: Showcase your understanding of contract administration, renewals, and support for internal teams.
- Demonstrate understanding: Express your knowledge of insurance products, processes, and industry rules relevant to Workforce Benefits and Medical Stop Loss.
- Prepare for video interviews: Be ready for video calls, as Symetra uses them for identity verification and to assess candidates.
- Confirm internet speed: Ensure your internet connection meets Symetra's minimum requirements for remote work.
Technical preparation
Master Microsoft Office Suite functions.,Study insurance contract administration processes.,Understand product and company rules.,Practice data entry and accuracy.
Behavioral questions
Demonstrate attention to detail.,Showcase problem-solving abilities.,Highlight communication skills.,Explain teamwork and collaboration.
Frequently asked questions
- What are the minimum internet requirements for the remote Policy Administrative Representative role at Symetra?
- Symetra requires a minimum of 100 Mbps download and 20 Mbps upload speed for remote roles. Acceptable internet types include Fiber, Cable, or DSL. Satellite, cellular broadband, or dial-up are not permitted.
- Does Symetra offer work visa sponsorship for the Policy Administrative Representative position?
- No, Symetra does not provide employer work visa sponsorship or support for this role. Applicants must be currently authorized to work in the United States and maintain that authorization throughout their employment.
- What is the required educational background for a Policy Administrative Representative at Symetra?
- A High School Diploma is required for this position. A college degree is preferred, but not mandatory.
- What experience level is needed for the Policy Administrative Representative role?
- Symetra is looking for candidates with 3-5 years of cumulative, relevant experience in a similar administrative or customer service capacity.
- What are the key responsibilities of a Policy Administrative Representative at Symetra?
- The role involves administering in-force contracts, managing daily work assignments, ensuring adherence to deadlines and SLAs, and providing service and support to various internal teams and external customers.
- What software proficiency is essential for this position?
- Proficiency in Microsoft Office Suite is a requirement for the Policy Administrative Representative role.
- What are the typical work arrangements offered at Symetra?
- Symetra offers flexible full-time or hybrid telecommuting arrangements, allowing for a good work-life balance.
- How does Symetra approach employee inclusion and diversity?
- Symetra aims to be the most inclusive insurance company by fostering a place where every employee feels valued and respected, celebrating diverse experiences, identities, and perspectives.
- What kind of benefits does Symetra offer its employees?
- Symetra offers a 401(k) plan with immediate vesting and company matching, paid time off, flex days, ten paid holidays, and community matching programs.
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