Manager Service and Operations

About The Role

In this role, you will lead and develop a team of data exchange analysts within Benefits Operations. You'll provide strategic direction, drive operational excellence, and foster strong partnerships across internal and external teams.

What You Will Do

Lead & Develop Your Team

• Provide daily leadership, coaching, and performance management to team.
• Set clear expectations, create development plans, and build bench strength.
• Ensure adherence to compliance standards and oversee training and workflow readiness.

Drive Operational Execution

• Oversee day-to-day administrative operations, ensuring accuracy, timeliness, and process consistency.
• Identify and implement process improvements to enhance efficiency and quality.
• Establish annual goals, track progress, and deliver performance metrics to leadership.
• Manage pipeline of inventory and overall demand and capacity needs.

Manage Resources & Workflows

• Assess staffing needs and support hiring, onboarding, and training efforts.
• Monitor budgets and maintain expense discipline.
• Prioritize team projects and assign resources to ensure successful delivery.

Partner Across the Business

• Build strong relationships with internal partners, external administrators, and distribution teams. This includes key benefit platform partners.
• Participate in product development initiatives and anticipate impacts to operations.
• Represent Benefits Operations in cross functional meetings and act as a key decision maker.

Communicate & Represent the Organization

• Deliver presentations to internal and external audiences.
• Travel as needed for training, meetings, or business opportunities.
• Serve as backup to the Director/AVP when required.
• Perform additional duties as assigned.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

• “We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” - Stephanie F., VP Customer Service & Operations
• “I truly believe there’s something for everyone at Symetra. No matter what your passion is, if you enjoy being part of something bigger than yourself and want to make a meaningful difference, this is the place for you. We’re more than just an insurance company—we’re a community with purpose.” - Joanne S., AVP Compliance

What We Offer You

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $96,700-$161,200 plus eligibility for annual bonus program

Who You Are

You must have 5+ years of relevant experience and a solid understanding of operations. You’re an experienced operations leader, process owner or team lead who knows how to guide teams through complex, customer focused work with clarity and confidence. You bring strong business judgment, a knack for solving problems quickly, and a steady focus on accuracy, efficiency, and compliance. You’re passionate about developing people, coaching your team, setting clear expectations, and building a supportive environment where individuals grow and deliver great results. You thrive in fast paced settings, stay organized across competing priorities, and consistently look for ways to improve processes and elevate the customer experience. You communicate well with partners at all levels, build trust easily, and represent your team effectively in cross functional conversations. High school diploma required. College degree preferred.

Travel

Required Training & Professional DevelopmentAll newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please Review Symetra's Remote Network Minimum Requirements

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure To Comply With Verification Procedures May Result In

• Disqualification from the recruitment process.
• Withdrawal of a job offer.
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered.

Key skills/competency

• Operations Management
• Team Leadership
• Process Improvement
• Data Exchange
• Performance Management
• Stakeholder Management
• Strategic Planning
• Compliance
• Budget Management
• Customer Experience