Training Manager

@ Swooped

About Swooped

Swooped is transforming cybersecurity for people and organizations globally with intuitive solutions built with end-to-end encryption. Trusted by millions, Swooped leads in password, passkey, secrets management, privileged access, secure remote access, and encrypted messaging.

About the Role

As a Training Manager, you will lead the global customer training strategy, manage a distributed team of trainers, and own content development and delivery across multiple languages. You will collaborate closely with Customer Success, Implementation, and Sales teams to empower customers to adopt and succeed with the platform.

Key Responsibilities

• Curate, develop, and manage engaging adoption and enablement content.
• Own lifecycle and maintenance of LMS training content for localization.
• Lead and scale a global training team with strategic oversight.
• Coordinate translation and localization for multilingual delivery.
• Establish processes for delivering live and asynchronous trainings.
• Collaborate with cross-functional teams to align training with product updates and customer needs.
• Define and monitor success metrics for training engagement and effectiveness.
• Advocate continuous improvement in training tools and methods.

Required Qualifications

• 5+ years in customer education, training, or instructional design in a SaaS/tech company.
• 2+ years managing a global training team or enablement function.
• Proven experience in creating and maintaining LMS-based training programs.
• Strong content creation skills for diverse audiences and formats.
• Experience with multilingual training delivery and content localization.
• Excellent project management and communication skills.
• Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience).

Preferred Qualifications

• Instructional design certifications (e.g., CPLP, APTD, ATD).
• Familiarity with cybersecurity or IT/SaaS environments.
• Experience with knowledge management platforms and video-based learning.
• Background in adult learning theory or user adoption strategies.

Additional Information & Benefits

This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Benefits include Medical, Dental & Vision, Employer Paid Life Insurance, Supplemental Life Insurance, Voluntary Short/Long Term Disability, 401k (Roth/Traditional), a generous PTO plan, and above market annual bonuses.

Key Skills/Competency

• Customer Education
• Instructional Design
• LMS Management
• Content Creation
• Team Leadership
• Project Management
• Localization
• Training Strategy
• Communication
• Cybersecurity