Technology Operations Manager
Swooped · United States
- Hybrid
- Full-time
- $225,000 / year
- United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Lead technology operations and platform strategy.
- Oversee AWS and hybrid cloud environments.
- Drive incident, problem, and change management.
- Manage infrastructure and operational teams.
- Competitive salary and benefits offered.
About the role
About the Opportunity
The Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems. This role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization’s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support. As a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services.Key Responsibilities
- Lead the evaluation, adoption, and execution of technology initiatives that enhance platform reliability, operational performance, and employee effectiveness across the organization.
- Recruit, mentor, and motivate a high-performance operations staff.
- Oversee the administration of compute services including cloud, SD-WAN, virtual compute, storage, backups, disaster recovery, and local area networks.
- Drive operational excellence through structured incident, problem, and change management practices, including ownership of root cause analysis and continuous service improvement initiatives.
- Develop, manage, and report on database and operational SLAs.
- Identify and mitigate potential risks that could negatively impact system reliability and availability.
Required Qualifications
- Minimum of 5 years leading and supporting globally distributed hybrid cloud infrastructure, including cloud transformation initiatives and modernization of legacy systems and applications.
- Minimum of 5 years of experience in Site Reliability Engineering or comparable operational roles, with deep expertise in incident investigation, observability practices, service reliability, and root cause management.
- Expert understanding of and previous hands-on experience with data center, virtualization, IaC, infrastructure, back office, and application engineering technologies.
- Strong interpersonal, verbal, written, and technical skills to lead the day-to-day activities of the team and build strong relationships with the extended organization.
- Ability to manage multiple projects to completion.
- Ability to meet deadlines and work efficiently within a fast-paced environment.
What We Offer
- The base salary range for this position is $200k to $225k/year.
- Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. The organization reserves the right to modify this salary range at any time.
- The organization’s total rewards include:
- Ability to work remotely
- Excellent health benefits that begin on your first day of employment
- $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
- 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
- PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
Key skills/competency
Technology Operations Manager, AWS, Hybrid Cloud, Site Reliability Engineering, Incident Management, Cloud Transformation, Infrastructure, Network Services, Database Management, CybersecuritySkills & topics
- Technology Operations Manager
- AWS
- Hybrid Cloud
- Site Reliability Engineering
- Incident Management
- Cloud Transformation
- Infrastructure Management
- Network Engineering
- Database Administration
- Cybersecurity
- IT Operations
- Platform Strategy
- System Performance
- Scalability
- Operational Resilience
- 24/7 Support
- IaC
- Virtualization
- SD-WAN
- Disaster Recovery
How to get hired
- Customize your resume: Highlight your 5+ years in hybrid cloud infrastructure, SRE, and operational leadership.
- Tailor your application: Emphasize experience with AWS, incident investigation, and IaC technologies.
- Prepare for interviews: Be ready to discuss risk mitigation and operational excellence strategies.
- Showcase leadership skills: Demonstrate your ability to mentor teams and manage projects.
- Research the company: Understand their focus on a global, always-on environment and customer success.
Technical preparation
Master AWS services and hybrid cloud architecture.,Deepen SRE skills in observability and reliability.,Practice IaC principles and tools.,Understand network and database management.
Behavioral questions
Describe leading a major cloud transformation.,How do you handle critical system incidents?,Share an example of improving operational efficiency.,How do you mentor and develop a team?
Frequently asked questions
- What is the primary focus of the Technology Operations Manager role at Swooped?
- The primary focus of the Technology Operations Manager role is to provide leadership and oversight for operational technology services, driving long-term platform strategy and ensuring the effective execution of daily operations for a technology ecosystem including AWS-based platforms and distributed data center environments.
- What is the salary range for the Technology Operations Manager position?
- The base salary range for this position is $200k to $225k per year. The offered salary will depend on various factors including education, experience, and market data.
- Is this a remote position?
- Yes, the job description explicitly states 'Ability to work remotely' as part of the offerings, indicating this is a remote position.
- What specific technical expertise is required for this role?
- Required technical expertise includes a minimum of 5 years leading globally distributed hybrid cloud infrastructure, experience in Site Reliability Engineering (SRE), deep understanding of data center, virtualization, IaC, infrastructure, back office, and application engineering technologies.
- What are the key responsibilities of a Technology Operations Manager at this company?
- Key responsibilities include leading technology initiatives for reliability and performance, recruiting and mentoring operations staff, overseeing compute services, driving operational excellence through structured management practices, managing SLAs, and mitigating risks to system reliability.
- What benefits does the hiring company offer?
- The company offers excellent health benefits, a $100 monthly fitness allotment, tuition reimbursement, enhanced mental health resources, a 401(k) plan with a generous company match, annual profit sharing, and comprehensive PTO.
- How many years of experience are needed for the Technology Operations Manager role?
- A minimum of 5 years of experience is required, specifically in leading and supporting globally distributed hybrid cloud infrastructure and in Site Reliability Engineering or comparable operational roles.
- What does 'Swooped is a Talent Platform' mean in the context of this job application?
- It means Swooped is not the direct employer for this role. They host the job listing, and clicking 'Apply' will direct you to the actual hiring company to review their details and submit your application.