7 days ago
Technical Support Analyst
Swooped
Hybrid
Full Time
$75,000
Hybrid
Job Overview
Job TitleTechnical Support Analyst
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationHybrid
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Job Description
About The Role
Our client is seeking a motivated Technical Support Analyst to assist in managing and maintaining its software platform and infrastructure. This role is ideal for candidates eager to develop their skills in system administration, network support, and software operations. The successful candidate will provide technical support, ensure system performance and availability, and assist in implementing IT solutions under the guidance of senior administrators. This position reports to the VP, Customer Support.
This is a remote position, with preference given to candidates located on the East Coast.
Key Responsibilities
- Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications.
- Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service.
- Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls.
- Ensure regular backups of critical systems and data and assist in restoring operations as needed.
- Apply system patches, updates, and upgrades to maintain security and compliance.
- Document system configurations, procedures, and support activities.
- Work closely with senior system administrators, company staff, and vendors to resolve issues and implement solutions.
- Stay up to date with emerging technologies and participate in training to enhance system administration skills.
Required Qualifications
- 2+ years of professional experience in a technical support or system administrator role required.
- Proficiency in server setup, configuration, scripting, and maintenance (Windows, Linux, and/or Unix environments).
- Intermediate understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices.
- Ability to perform system backups, restore operations, and disaster recovery procedures.
- Strong troubleshooting skills for hardware, software, and network issues.
- Experience with cloud environments, Azure preferred.
- Experience with system monitoring and management tools is a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
Key skills/competency
- Technical Support
- System Administration
- Network Support
- Troubleshooting
- Server Configuration
- Windows/Linux/Unix
- Networking Protocols (TCP/IP, DNS, DHCP)
- Data Backup & Recovery
- Azure
- Software Operations
How to Get Hired at Swooped
- Research Swooped's mission: Study their values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for IT support: Customize your resume to highlight experience in technical support, system administration, and network troubleshooting, specifically mentioning Windows, Linux, Azure, and networking protocols.
- Showcase problem-solving skills: Prepare to discuss specific examples where you diagnosed and resolved complex technical issues, emphasizing your analytical abilities.
- Demonstrate communication prowess: Practice articulating technical concepts clearly and concisely, showcasing your ability to provide excellent customer service and collaborate with teams.
- Prepare for technical assessments: Expect questions on server configuration, networking fundamentals (TCP/IP, DNS, DHCP), cloud environments (Azure), and disaster recovery procedures relevant to the Technical Support Analyst role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of experience is Swooped looking for in a Technical Support Analyst?
02Does this Technical Support Analyst role at Swooped require on-site work?
03What technical skills are most important for a Technical Support Analyst at Swooped?
04How can I demonstrate my problem-solving abilities for the Technical Support Analyst position at Swooped?
05What is the reporting structure for the Technical Support Analyst at Swooped?
06What is Swooped's preference regarding educational background for this role?
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