12 days ago
Technical Support Analyst
Swooped
Hybrid
Full Time
$80,000
Hybrid
Job Overview
Job TitleTechnical Support Analyst
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$80,000
LocationHybrid
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Job Description
About the Role
Swooped is seeking a motivated Technical Support Analyst to manage and maintain its software platform and infrastructure. This remote position, with preference for candidates on the East Coast, is ideal for those eager to develop their skills in system administration, network support, and software operations.
Key Responsibilities
- Monitor, maintain, and troubleshoot software and networking systems.
- Provide technical support and resolve software and network issues.
- Assist with maintenance of network systems including routers, switches, and firewalls.
- Ensure backups and assist in restoring critical system operations.
- Apply patches, updates, and upgrades for security.
- Document configurations, procedures, and support activities.
- Collaborate with senior administrators and vendors to implement solutions.
- Stay updated with emerging technologies and participate in training.
Required Qualifications
- 2+ years technical support or system administration experience.
- Expertise in server setup, configuration, scripting, and maintenance across Windows, Linux, and Unix.
- Understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices.
- Experience with system backups, restore operations, and disaster recovery.
- Background in cloud environments, preferably Azure.
- Knowledge of system monitoring and management tools.
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- Strong troubleshooting, problem-solving, and communication skills.
Key skills/competency
- Technical Support
- System Administration
- Network Troubleshooting
- Server Maintenance
- Cloud (Azure)
- Linux
- Windows
- Scripting
- Backup
- Customer Service
How to Get Hired at Swooped
- Research Swooped's culture: Understand their operations and remote work ethos.
- Customize your resume: Highlight technical support and system skills.
- Emphasize troubleshooting expertise: Include hardware and network examples.
- Prepare for technical interviews: Review server and networking protocols.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What does Swooped look for in a Technical Support Analyst?
02How important is cloud experience for the Technical Support Analyst role at Swooped?
03Can remote candidates apply for the Technical Support Analyst position at Swooped?
04What educational background supports success as a Technical Support Analyst at Swooped?
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