10 days ago

Technical Support Analyst

Swooped

Hybrid
Full Time
$75,000
Hybrid

Job Overview

Job TitleTechnical Support Analyst
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationHybrid

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Job Description

About the Technical Support Analyst Role at Our Client

Our client is seeking a motivated Technical Support Analyst to assist in managing and maintaining its software platform and infrastructure. This role is ideal for candidates eager to develop their skills in system administration, network support, and software operations. The successful candidate will provide technical support, ensure system performance and availability, and assist in implementing IT solutions under the guidance of senior administrators. This position reports to the VP, Customer Support.

This is a remote position, with preference given to candidates located on the East Coast.

Key Responsibilities

  • Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications.
  • Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service.
  • Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls.
  • Ensure regular backups of critical systems and data and assist in restoring operations as needed.
  • Apply system patches, updates, and upgrades to maintain security and compliance.
  • Document system configurations, procedures, and support activities.
  • Work closely with senior system administrators, company staff, and vendors to resolve issues and implement solutions.
  • Stay up to date with emerging technologies and participate in training to enhance system administration skills.

Required Qualifications

  • 2+ years of professional experience in a technical support or system administrator role required.
  • Proficiency in server setup, configuration, scripting, and maintenance (Windows, Linux, and/or Unix environments).
  • Intermediate understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices.
  • Ability to perform system backups, restore operations, and disaster recovery procedures.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Experience with cloud environments, Azure preferred.
  • Experience with system monitoring and management tools is a plus.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong problem-solving and analytical abilities.
  • Excellent communication and interpersonal skills.

Key skills/competency

  • System administration
  • Network support
  • Software operations
  • Troubleshooting
  • Customer service
  • Data backup & recovery
  • Security patching
  • Cloud environments (Azure)
  • Server maintenance
  • Networking protocols (TCP/IP)

Tags:

Technical Support Analyst
System administration
Network support
Troubleshooting
Monitoring
End-user support
Data backup
Patching
IT solutions
Customer service
Documentation
Windows
Linux
Unix
TCP/IP
DNS
DHCP
Azure
Cloud
Firewalls
Routers

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How to Get Hired at Swooped

  • Research the client's mission: Study the client's industry, values, and recent projects to demonstrate genuine interest and alignment during your application process.
  • Tailor your resume: Highlight your technical support, system administration, and networking experience, especially with Windows, Linux, Unix, and Azure, to match the Technical Support Analyst requirements.
  • Showcase problem-solving skills: Prepare specific examples where you successfully diagnosed and resolved complex hardware, software, or network issues, emphasizing your analytical approach.
  • Demonstrate networking knowledge: Be ready to discuss your understanding of TCP/IP, DNS, and DHCP, and how you apply security best practices in network environments.
  • Emphasize communication: Practice articulating technical concepts clearly and concisely, as strong interpersonal and customer service skills are crucial for this Technical Support Analyst role.

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