Technical Implementation Specialist

About the Client Company

Our client is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. The technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.

Our client is experiencing rapid growth, has strong product-market fit, and is looking for the right people to help scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At the organization, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. The company would love for you to be part of its journey.

The company is a remote-friendly organization.

About the Technical Implementation Specialist Role

Our client is looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. This role will work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible.

This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.

Your Impact

Customer Onboarding & Implementation

• Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
• Configure product settings, permissions, and workflows
• Subject matter expert for API integrations and data migration
• Troubleshoot setup issues and coordinate with Support or Engineering as needed

Project Management

• Own onboarding timelines, milestones, and deliverables
• Manage customer expectations and keep implementations on track
• Communicate progress, risks, and next steps clearly

Customer Enablement

• Train customers on product functionality and best practices
• Ensure customers understand how to achieve their desired outcomes
• Document configurations and onboarding decisions for handoff to Customer Success

Internal Collaboration

• Partner closely with Sales, Customer Success, Product, and Support
• Provide feedback on onboarding friction, product gaps, and common blockers
• Contribute to onboarding documentation and implementation playbooks

What You Bring

• Bachelor's degree in computer science, information technology, or related field
• 2+ years of experience in SaaS implementation
• 2+ years in solutions engineering and technical onboarding
• Experience in customer-facing technical roles
• Comfortable with:
  • APIs, integrations, frontend technologies, and data concepts
  • Software troubleshooting and problem-solving
  • Technical conversations with non-technical stakeholders
  • Managing multiple high-impact projects concurrently
• Strong project management and communication skills
• Detail-oriented, organized, and calm under pressure

Bonus Skills & Experience

Bonus: experience with analytics, martech, data platforms, or attribution tools

Compensation & Benefits

The salary range for this role is $140,000—$165,000 USD. Actual compensation may vary based on experience, skills, and location.

In addition to base salary, the organization offers an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. The team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. A work-from-home stipend is provided to support remote setup.

Key skills/competency

• SaaS Implementation
• API Integrations
• Customer Onboarding
• Project Management
• Solutions Engineering
• Data Migration
• Troubleshooting
• Frontend Technologies
• Marketing Intelligence
• Attribution Modeling