Senior Technical Program Manager
Swooped
Job Overview
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Job Description
About Our Client
Modern software delivery was supposed to be the foundation for a thriving digital business, but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. Our client's platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. By gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
About The Senior Technical Program Manager Role
Our client is seeking an experienced Senior Technical Program Manager to drive complex, cross-functional engineering initiatives across its platform and product organization. This role will be instrumental in defining and optimizing processes, ensuring effective communication, and successfully delivering critical, high-impact technical programs that shape the future of the product and business.
Key Responsibilities
- Program Leadership: Own and drive the end-to-end execution of large, complex technical programs (e.g., core platform migrations, security and compliance initiatives, new product launches) across multiple engineering and product teams.
- Planning and Scoping: Work closely with Engineering, Product, and Design leadership to define program scope, objectives, success metrics, and realistic delivery schedules.
- Process Optimization: Implement, refine, and champion lightweight, effective program management best practices and development processes (e.g., agile methodologies, release management) to increase engineering efficiency and predictability.
- Risk Management: Proactively identify, prioritize, and mitigate program risks and dependencies, ensuring alignment and clear accountability across all stakeholders.
- Communication: Serve as the central communication hub, providing regular, clear, and concise status updates to executive leadership, engineering teams, and cross-functional partners.
- Cross-Functional Collaboration: Facilitate effective decision-making and alignment among diverse teams, including Product Management, Sales, Marketing, and Customer Success.
Required Qualifications
- 8+ years of experience as a Technical Program Manager, Engineering Manager, or similar role driving technical programs within a fast-paced, high-growth technology company.
- Demonstrated experience managing large-scale, complex software engineering projects, particularly in a SaaS, cloud-native, or distributed systems environment.
- Deep understanding of software development life cycles (SDLC) and program management methodologies (e.g., Agile, Scrum, Kanban).
- Exceptional communication, presentation, and interpersonal skills, capable of influencing and negotiating with technical and non-technical stakeholders, including senior leadership.
- Proven ability to establish and maintain strong relationships with engineering teams, serving as a trusted partner and advisor.
- Proficiency with program and project management tools (e.g., Jira, Asana, Google Workspace).
Preferred Qualifications
- Experience in the Feature Flagging, DevOps, CI/CD, or Developer Tools space is a plus.
- A strong technical background, having previously worked as a software engineer or in a highly technical role.
- Experience driving programs with compliance and regulatory requirements (e.g., SOC 2, ISO 27001).
Key skills/competency
- Technical Program Management
- Software Development Life Cycle (SDLC)
- Agile Methodologies
- Risk Management
- Cross-Functional Leadership
- SaaS / Cloud-Native Environments
- Program Planning
- Stakeholder Communication
- DevOps / CI/CD
- Jira / Asana
How to Get Hired at Swooped
- Research Swooped's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for TPM: Customize your resume to highlight experience in large-scale software projects and Agile methodologies.
- Showcase technical program leadership: Provide specific examples of driving complex technical initiatives and managing cross-functional teams.
- Prepare for behavioral questions: Be ready to discuss collaboration, conflict resolution, and leadership in past roles.
- Demonstrate SaaS/Cloud expertise: Emphasize your understanding of cloud-native environments and distributed systems for the Senior Technical Program Manager role.
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