Senior Manager, Technical Programs

About Our Client

Our client is revolutionizing the credit industry by offering an honest and friendly approach, providing consumers with flexible buy now, pay later options free from hidden fees or compounding interest.

The Tech Ops team plays a crucial role at the crossroads of strategy, execution, and scale. This team collaborates closely with Engineering, Product, and Infrastructure leaders to transform intricate technical initiatives into clear, actionable programs. Their focus is on enhancing reliability, accelerating delivery, and ensuring long-term platform health. The goal is to empower teams to achieve high-impact results by structuring ambiguous challenges, aligning cross-functional priorities, and scaling technology safely and efficiently with business growth.

About The Role

We are seeking an experienced Senior Manager, Technical Programs to lead a team of Technical Program Managers. This role is pivotal in driving the successful execution of strategic programs, working closely with leaders across the Technology organization. As products expand to meet accelerating business demands and new product lines, you will leverage your expertise in technical program management to deliver exceptional products. Additionally, you will be responsible for developing and growing key TPM talent, evolving the team to ensure its continued success in facing new challenges.

Key Responsibilities

• Lead and inspire a distributed team of Technical Program Managers, fostering alignment among key stakeholders across various business units.
• Collaborate closely with Product, Engineering, Design, Infrastructure, Operations, and Analytics leaders to define strategies and roadmaps, ensuring alignment with overall organizational goals.
• Develop OKRs, establish priorities, and create operational models, working alongside your team to achieve them. Ensure high-quality program management and continuous technical skill development for the team.
• Establish and execute robust prioritization frameworks for programs across the Product and Engineering plans.
• Drive employee engagement and cultivate a high-performance culture within the team through effective performance management, coaching, career development, and empowering team members to excel through accountability and encouragement.
• Partner with Product and Engineering to plan requirements, identify risks, manage project schedules, and maintain clear communication with cross-functional partners.
• Understand technical implementations at the architecture level, propose alternatives, ask clarifying questions about priorities, challenge the team for effectiveness, and continuously build domain and technical knowledge.
• Proactively identify and resolve dependencies, evaluate risks, and communicate status updates to upper management and program stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience.
• 3-5 years of experience managing technical program management teams.
• 7+ years of experience program managing technical implementations.
• A passion for improving consumer finance.
• A commitment to building inclusive teams and culture, demonstrated by outstanding business judgment, and excellent project management, problem-solving, and analytical skills.
• Organized and strategic approach to cross-disciplinary team collaboration.
• Proven track record of successfully launching software products by managing complex large technology applications and geographically distributed backend systems.
• Clear and compelling written and verbal communication.
• Obsessed with detail accuracy while ensuring timely delivery.
• Prior experience in FinTech, Payments, or Commerce is a plus.

Key skills/competency

• Technical Program Management
• Team Leadership
• Strategic Planning
• Cross-functional Collaboration
• Risk Management
• Software Product Launch
• Distributed Systems
• OKR Development
• FinTech Domain
• Stakeholder Alignment