Senior Manager, Technical Programs

About Our Client

Our client is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Tech Ops team sits at the intersection of strategy, execution, and scale. This team partners closely with Engineering, Product, and Infrastructure leaders to translate complex technical initiatives into clear, executable programs that drive reliability, velocity, and long-term platform health. The focus is on enabling teams to deliver high-impact outcomes by bringing structure to ambiguity, aligning cross-functional priorities, and ensuring technology scales safely and efficiently as the business grows.

About The Senior Manager, Technical Programs Role

This role is seeking an experienced Senior Manager, Technical Programs to oversee a team of Technical Program Managers and drive the successful execution of strategic programs in partnership with leaders in the Technology organization. As products scale to meet accelerating business and expanding product lines, this role will bring expertise in technical program management to help deliver on great products. This role will also actively develop and grow key TPM talent as well as evolve the team to set it up for success as it faces new challenges.

Key Responsibilities

• Lead and inspire a distributed team of Technical Program Managers (TPM) working across several parts of the business, with a goal of driving alignment amongst key stakeholders.
• Work closely with leads and partners in Product, Engineering, Design, Infrastructure, Operations and Analytics to map out strategies and roadmaps, and ensure alignment with organization-wide goals.
• Develop OKRs, priorities and operational models and work alongside the team to reach them. Ensure high-quality program management and ongoing technical skill development for the team.
• Establish and execute robust prioritization of programs across the Product and Engineering plans.
• Drive employee engagement and a high-performance culture within the team, ensuring effective performance management, coaching, career development of the team and creating an environment where people can excel through accountability, encouragement, and empowerment.
• Partner with Product and Engineering to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the organization.
• Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge.
• Proactively identify and drive resolution of dependencies, evaluate risks, and communicate status to upper management and program stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience
• 3-5 years of experience managing technical program management teams
• 7+ years of experience program managing technical implementations
• Passion and drive to change consumer finance for the better
• Committed to building inclusive teams and team culture, with outstanding business judgment, and excellent project management, problem solving, and analysis skills
• Organized and strategic approach to collaborating across multi-disciplinary teams
• Track record of successfully launching software products by driving complex large technology applications and geographically distributed backend systems.
• Clear and compelling written and verbal communication
• Obsesses over getting the details right but knows how to ship on time
• Prior experience in FinTech, Payments or Commerce is a plus.

Key skills/competency

• Technical Program Management
• Team Leadership
• Cross-functional Alignment
• Product Strategy
• Engineering Operations
• Risk Management
• Scalable Systems
• Software Product Launch
• FinTech Domain Knowledge
• OKR Development