Senior Manager, Technical Programs

About Our Client

Our client is revolutionizing consumer credit, offering transparent 'buy now, pay later' solutions free from hidden fees or compounding interest. They are dedicated to making credit more honest and user-friendly, providing financial flexibility to consumers.

The Tech Ops team serves as a critical link, connecting strategy, execution, and scalability within the organization. This team collaborates closely with Engineering, Product, and Infrastructure leaders to transform complex technical initiatives into clear, actionable programs. Their primary objective is to enhance reliability, accelerate delivery, and ensure the long-term health of the platform. By structuring ambiguity, aligning cross-functional priorities, and ensuring technology scales safely and efficiently, they empower teams to achieve high-impact outcomes.

About The Senior Manager, Technical Programs Role

We are seeking an experienced Senior Manager, Technical Programs to lead a team of Technical Program Managers. This role is crucial for driving the successful execution of strategic programs in close partnership with leaders across the Technology organization. As products continue to expand and scale, your expertise in technical program management will be vital in delivering exceptional products. You will also be responsible for actively developing and mentoring key TPM talent, evolving the team to ensure its continued success in facing new challenges.

Key Responsibilities

• Lead and inspire a distributed team of Technical Program Managers (TPMs) working across various business units, ensuring strong alignment among key stakeholders.
• Collaborate closely with Product, Engineering, Design, Infrastructure, Operations, and Analytics leaders to define strategies and roadmaps, ensuring alignment with broader organizational goals.
• Develop Objectives and Key Results (OKRs), define priorities, and establish operational models, working alongside the team to achieve these targets.
• Ensure high-quality program management practices and foster ongoing technical skill development for the team members.
• Establish and execute a robust prioritization framework for programs across the Product and Engineering plans.
• Drive employee engagement and cultivate a high-performance culture within the team through effective performance management, coaching, career development, accountability, encouragement, and empowerment.
• Partner with Product and Engineering to plan requirements, identify potential risks, manage project schedules, and maintain clear communication with cross-functional partners.
• Understand technical implementations at the architecture level, propose viable technical alternatives, ask clarifying questions to prioritize effectively, and continuously build domain and technical knowledge.
• Proactively identify and resolve dependencies, evaluate risks, and communicate program status updates to upper management and relevant stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience.
• 3-5 years of experience managing technical program management teams.
• 7+ years of experience program managing technical implementations.
• A strong passion for and commitment to improving consumer finance.
• Dedicated to building inclusive teams and fostering a positive team culture.
• Demonstrated outstanding business judgment, excellent project management, problem-solving, and analytical skills.
• Highly organized and strategic in approaching cross-disciplinary team collaboration.
• Proven track record of successfully launching software products, specifically by driving complex large technology applications and geographically distributed backend systems.
• Possess clear and compelling written and verbal communication abilities.
• Obsessive attention to detail while consistently delivering on time.
• Prior experience in FinTech, Payments, or Commerce is a plus.

Key skills/competency

• Technical Program Management
• Cross-functional Leadership
• Product Strategy
• Engineering Operations
• Risk Management
• Stakeholder Alignment
• Team Leadership
• Software Development Lifecycle
• FinTech Domain Knowledge
• Distributed Systems