Senior Manager, Operations Enablement @ Swooped
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About the Role
The Senior Manager, Operations Enablement at Swooped will lead a new team focused on training, onboarding, and content strategies for a 200+ person Operations group. Reporting to the Sr. Director of Operations, you will manage a team of 6–8 enablement professionals and partner with cross-functional leaders to implement scalable solutions to improve performance and support growth.
Key Responsibilities
- Lead and develop a team of enablement professionals including instructional designers, trainers, and content strategists.
- Create and implement a unified enablement strategy with Operations leaders.
- Own the end-to-end Operations enablement lifecycle with goal setting and stakeholder alignment.
- Translate product, policy, and organizational changes into effective enablement plans.
- Collaborate cross-functionally with Learning and Development to align enablement with corporate strategies.
- Motivate the team to support broad education initiatives across Operations.
Required Qualifications
You should have 6–8 years of experience in learning & development and/or enablement, with people management experience and a track record in fast-paced environments. Proficiency with content management and learning management software like Guru, Docebo, and Articulate 360 is essential. Passion for mental health and DE&I, combined with exceptional project management and communication skills, is critical.
Benefits
- Remote-first work environment
- Comprehensive health insurance including medical, dental, and vision
- 401K, monthly stipends and financial wellness perks
- Generous parental leave, paid holidays, and flexible PTO
- Home office setup stipend and co-working membership
About Swooped
Swooped is on a mission to simplify access to high-quality, affordable mental health care. With over 20,000 therapists in its network across all 50 states, significant venture capital backing, and recognition as one of Inc’s Best Workplaces in 2022 and 2023, Swooped offers an environment where innovation meets impact.
Key skills/competency
- enablement
- training
- onboarding
- content strategy
- project management
- cross-functional collaboration
- learning management
- influencing
- scalability
- communication
How to Get Hired at Swooped
🎯 Tips for Getting Hired
- Customize your resume: Tailor achievements to Swooped's role requirements.
- Research Swooped: Understand their mission and growth in mental health.
- Highlight enablement skills: Showcase training, onboarding, and tech proficiency.
- Prepare for interviews: Practice technical and leadership questions.