Senior Manager, Operations Enablement

@ Swooped

About Swooped

Our client is on a mission to simplify access to high-quality, affordable mental health care by enabling therapists to accept insurance and provide in-network care. With a network spanning all 50 states and over 20,000 therapists, the organization has been recognized by Inc as one of the Best Workplaces in 2022 and 2023 and has raised significant venture capital funding.

About the Role

The Senior Manager, Operations Enablement will lead a new team focused on training, onboarding, and content strategies for a 200+ person Operations group. Reporting to the Sr. Director of Operations, you will manage 6–8 enablement professionals, partner closely with cross-functional leaders, and implement scalable solutions to improve performance and support growth.

Key Responsibilities

• Lead and develop a team of 6–8 enablement professionals.
• Partner with Operations leaders to create strategy and roadmap.
• Own the Operations enablement lifecycle, ensuring timely deliveries.
• Translate changes into effective enablement plans and documentation.
• Lead cross-functional initiatives alongside Learning and Development.
• Motivate the team to embrace a strong learning culture.

Required Qualifications

• 6–8 years of experience in learning & development or enablement.
• Prior people management and team leadership experience.
• Expertise with content and learning management software like Guru, Docebo, and Articulate 360.
• Relentlessly organized with exceptional project management skills.
• Passion for mental health and commitment to DE&I.
• Experience designing scalable solutions for large or distributed teams.
• Outstanding interpersonal communication skills.

Benefits

• Remote-first company structure.
• Comprehensive health insurance, including dental and vision.
• 401K plan and financial wellness benefits.
• Monthly stipends for therapy, co-working, and work-from-home.
• Pet discount, EAP access, home office stipend, parental leave plans.
• 12 paid holidays and one organization Give Back Day.
• Flexible PTO.

Key Skills/Competency

• Operations
• Enablement
• Training
• Onboarding
• Content Strategy
• Project Management
• Learning Management
• Team Leadership
• Cross-functional Collaboration
• Communication