Project Coordinator

About Our Client

Our client is a global experience transformation partner driving AI-powered change and measurable business impact across complex, multi-brand ecosystems. They support clients end-to-end, from strategy and design to engineering, modernizing organizations and enhancing customer value.

Founded in Vancouver, Canada, the company has expanded to ten cities across North America, South America, the UK, Europe, and India. It operates under a “One Team” pod-based model, combining senior leadership, subject-matter experts, and cross-functional teams within agile scrum and sprint frameworks to deliver continuous progress.

The culture emphasizes a safe, inclusive, and collaborative environment, guided by SHAPE values (smart, humble, active, positive, and excellent).

Its Marketing Services division is a fast-growing, global MarTech and personalization team delivering cross-channel content strategy, creation, and distribution, along with MarTech implementations, for more than 50 clients—from growing companies to established global brands.

About The Role

Our client is looking to bring on a Project Coordinator as a part of its Marketing Services Team. This individual will assist with a variety of CRM marketing projects simultaneously, working heavily with strategy, creative, and email production teams. This role combines strong project management with internal team interactions, offering exposure to a mix of startup and marquee brands in a fast-paced environment. Project Coordinators will work closely and collaborate with Customer Success Managers, serving as a conduit between clients and the team, ensuring projects stay on track, and meeting deadlines successfully.

Key Responsibilities

• Effective project management of all assigned project resources, ensuring all deadlines are met with an accurate and high-quality product.
• Provide assistance to the Customer Success Manager responsible for guiding the client through the support process. This role will customize deliverables and dates according to the specific project, and effectively manage all deliverables and communications with the Customer Success Manager and sometimes the client.
• Participate in all internal meetings, ensuring all client requests are ticketed and contain sufficient information, as well as providing answers to any questions from other internal team members.
• Track all tasks in the project management tool, and partner with the internal team to ensure sufficient resourcing and on-time delivery of assets.
• Identify any roadblocks that prevent a project from being delivered on time. Partner with the internal team to determine how to remove roadblocks.

Required Qualifications

• 1+ years working in a project management role.
• 1+ years working with a marketing team or serving marketing as a client.
• Strong project management and accountability skills are extremely important! This individual will ensure the organization is delivering on project goals every step of the way.
• Experience with routing feedback and assets between different stakeholders.
• A track record of great communication between teams or clients.
• Familiarity with marketing programs and methods, including marketing plans, strategic recommendations, A/B testing, execution, and reading results would be a plus for any candidate.

Preferred Qualifications

• Has superior written skills, epic organization, email etiquette, and communication skills.
• Is a people person and has a good attitude, friendly, and thrives in a team environment.
• Has excellent attention to detail, with the ability to read through emails and documents and fully take in all information and break it down into tasks.
• Has worked in project management tools (Asana, Monday, Wrike, Trello).
• Worked in an organization that has multiple teams and can communicate well cross-functionally.
• Is a self-starter and motivated.

Life at the Organization

At this organization, people are at the core of everything it does. It values your time, safety, and health, and strives to build a work community that can help you thrive and grow. Here are a few benefits it offers to support you:

• Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
• An inclusive and safe environment: The organization is truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• Learning opportunities: It offers generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
• Generous vacation policy: Work-life balance is key to the team’s success, so ample time away from work is offered to promote overall well-being.
• Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
• Flexible work arrangements: Teams work in a variety of ways, from remote, to in-office, to a blend of both.

Key skills/competency

• Project Management
• CRM Marketing
• Cross-functional Collaboration
• Stakeholder Communication
• Deadline Management
• Task Tracking
• Marketing Operations
• Problem Solving
• Organizational Skills
• Attention to Detail