Project Coordinator

About Our Client

Our client is a global experience transformation partner dedicated to driving AI-powered change and achieving measurable business impact across complex, multi-brand ecosystems. They offer end-to-end support, from strategy and design to engineering, to help organizations modernize and enhance customer value.

Founded in Vancouver, Canada, the company has expanded its reach to ten cities across North America, South America, the UK, Europe, and India. They operate under a 'One Team' pod-based model, integrating senior leadership, subject-matter experts, and cross-functional teams within agile scrum and sprint frameworks for continuous progress.

The company fosters a safe, inclusive, and collaborative culture, guided by its SHAPE values: Smart, Humble, Active, Positive, and Excellent.

Their Marketing Services division is a rapidly growing, global MarTech and personalization team, responsible for cross-channel content strategy, creation, and distribution, alongside MarTech implementations for over 50 clients, ranging from emerging companies to established global brands.

About The Project Coordinator Role

As a Project Coordinator within the Marketing Services Team, you will assist with multiple CRM marketing projects concurrently. This role involves significant collaboration with strategy, creative, and email production teams, combining strong project management with internal team interactions. You will gain valuable exposure working with a diverse portfolio of startup and marquee brands in a dynamic, fast-paced environment.

Project Coordinators will work closely with Customer Success Managers, acting as a crucial link between clients and the internal team. Your efforts will ensure projects remain on track, deliverables are met, and deadlines are successfully achieved.

Key Responsibilities

• Effectively manage all assigned project resources, ensuring deadlines are consistently met with accurate, high-quality deliverables.
• Support Customer Success Managers by customizing project deliverables and timelines, managing communications with both the CSM and clients.
• Participate actively in all internal meetings, ensuring client requests are thoroughly ticketed with sufficient information and addressing team questions.
• Track all tasks diligently within the project management tool, collaborating with the internal team for optimal resourcing and on-time asset delivery.
• Proactively identify and address any roadblocks hindering project delivery, partnering with the team to find effective solutions.

Required Qualifications

• 1+ years of experience in a dedicated project management role.
• 1+ years of experience working with a marketing team or serving marketing clients.
• Demonstrated strong project management and accountability skills, ensuring project goals are met at every stage.
• Experience routing feedback and assets efficiently between various stakeholders.
• A proven track record of excellent communication with both internal teams and clients.
• Familiarity with marketing programs and methods, including marketing plans, strategic recommendations, A/B testing, execution, and results interpretation, is a plus.

Preferred Qualifications

• Superior written communication, exceptional organizational abilities, and professional email etiquette.
• A positive, friendly demeanor, thriving as a people person in a collaborative team environment.
• Excellent attention to detail, capable of thoroughly reviewing documents, extracting information, and breaking it down into actionable tasks.
• Proficiency with project management tools such as Asana, Monday, Wrike, or Trello.
• Experience working cross-functionally within an organization comprising multiple teams.
• A self-starter with strong motivation and initiative.

Life at Our Client

At our client, people are central to everything. They prioritize your time, safety, and health, striving to cultivate a work community where you can truly thrive and grow. Benefits include:

• Great projects: Expand your skills on engaging projects with international brands that have a global impact.
• An inclusive and safe environment: A genuine commitment to a culture where everyone is celebrated, welcome, and safe.
• Learning opportunities: Generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
• Generous vacation policy: Emphasis on work-life balance with ample time off for overall well-being.
• Customizable benefits: Tailor your extended health and dental plan to suit your individual needs and preferences.
• Flexible work arrangements: Options for remote, in-office, or hybrid work models.

Key skills/competency

• Project Management
• Stakeholder Communication
• CRM Marketing
• Agile Scrum
• Deadline Management
• Cross-functional Collaboration
• Task Tracking
• Client Relations
• Marketing Programs
• Organizational Skills