Logistics and Operations Manager

About the Opportunity

The organization has transformed the historically negative experience of having acne into something joyful, relatable, and expressive. As the first complexion brand to combine efficacy and optimism, it has created a category of its own: effective, playful skincare that makes people feel good. It takes skincare concerns once thought of as flaws and turns them into opportunities for self-expression—because it’s all just skin. From colorful hydrocolloid pimple patches to limited-edition collaborations with fan-favorite characters and fashion brands, the organization lives at the intersection of beauty, culture, and community. Alongside award-winning patches, it now offers salicylic acid skincare, pore strips, and lip balm. Many products were born from years of customer demand, reflecting its ability to grow across categories while staying true to its identity. This is a positively uplifting place where everyone is safe and accepted exactly as they are. The organization supports causes and actively works to help build a more supportive universe. That same philosophy guides how it cares for skin: it doesn’t identify imperfections—it nurtures what’s there. The team is a growing group of passionate, empathetic, creative people who are eager to learn. There is a commitment to a sustained focus on diversity, equity, anti-racism, and inclusion.

Key Responsibilities

• Serve as the primary point of contact and relationship manager for distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers).
• Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners.
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs.
• Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure twice per year.
• Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents.
• Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance.
• Analyze and model scenarios to optimize the operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners.
• Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in full.
• Support and/or lead department projects as needed to support business activity.
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons.
• Develop an understanding of inbound logistics and provide backup/secondary support as needed.
• Manage retailer chargebacks by reviewing dispute claims, identifying root causes, and coordinating with internal teams to resolve discrepancies. Analyze transaction data and shipping records to validate claims, reduce financial losses, and improve compliance with retailer requirements.
• Implement process improvements and maintain detailed documentation to prevent recurring issues and strengthen vendor relationships.

Required Qualifications

• 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers.
• Strong 3PL warehouse/distribution center experience and B2B order management experience.
• Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving.
• Demonstrable knowledge of warehouse management systems, ERP systems, system error troubleshooting, and advanced Excel capabilities.
• Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions.
• Ability to work independently and own workstreams, with examples of identifying and solving crucial problems, taking action quickly.
• Proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally, as well as balancing long term business goals with short term needs.
• Ability to travel up to 20% for physical inventory, team offsites, and special projects.

Salary & Benefits

The compensation range for this role is a $90,000-$110,000 base depending on level of experience, as well as bonus eligibility. Additional benefits include:

• Access to high-quality health care options.
• Access to a 401k with 5% employer match eligibility.
• 4 weeks of vacation plus up to 20 paid holidays.
• 12 weeks fully paid parental leave.
• 5 days of pet-ernity leave for pet adoption.
• Home office & internet supplement stipend.
• Fully remote work environment....and much, much more!

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.

Key skills/competency

• Logistics and Operations Management
• Supply Chain Management
• CPG Operations
• 3PL Warehouse Management
• B2B Order Management
• Inventory Control
• Freight Logistics
• Chargeback Management
• Process Improvement
• Excel Proficiency