Legal Operations Specialist
Swooped
Job Overview
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Job Description
About Our Client
Our client provides the first and only client experience platform for appointment-based, self-care businesses, empowering their customers to deliver magical moments. The founders meticulously designed a modern, user-friendly platform after extensive research into salon managers' pain points. While rooted in hair salons, the technology is built for the broader self-care industry, including spas, medspas, barbershops, and more, helping businesses not just survive but thrive.
The team thrives on curiosity, embraces experimentation, and believes sophisticated simplicity is key. They value and celebrate diverse backgrounds, fostering an environment where individuals can do their best work. The organization is committed to equal opportunity for all.
What this Legal Operations Specialist role will do:
- Own and manage centralized intake and workflow execution for Legal requests.
- Enforce intake standards, prioritization, and escalation paths across Legal.
- Operate and maintain Legal systems (CLM, intake systems, procurement system, matter management platform).
- Serve as the first operational layer for routine legal work using playbooks and templates.
- Reduce friction, rework, and ad hoc escalations through process enforcement.
- Track and surface trends related to intake volume, turnaround time, and spend.
- Identify recurring operational issues and drive process improvements.
- Partner with attorneys and cross-functional stakeholders to keep Legal running efficiently.
What is needed to thrive as a Legal Operations Specialist:
- Experience: At least 5 years of experience in legal operations, contract management, or a similar execution-heavy legal role.
- Planning & execution: Ability to design practical workflows while also handling day-to-day execution and real-time questions from the business, balancing immediate delivery with long-term scalability.
- Operational judgment: Comfort enforcing process, prioritizing work, and exercising discretion.
- Issue-spotting: Ability to identify risk, patterns, and recurring friction points across Legal workflows.
- Ownership mindset: Ability to manage intake and workflows independently without constant oversight.
- Communication: Clear, confident communicator who knows when and how to escalate.
- Systems thinking: Experience working with Legal tools (CLM, intake systems, procurement system, matter management platform).
- Adaptability: Comfortable operating in a fast-paced, scaling environment.
How Swooped will take care of you:
Swooped offers a competitive total cash compensation for this role between $110,000 - $130,000, dependent on skills, experience, and market demands, with ample room for growth. Benefits include a 401(k) match, comprehensive dental, medical, vision, and life insurance. Enjoy a flexible vacation policy, a fully remote work option with a monthly work-from-home stipend, family planning resources, and specialized support programs. Equity opportunities allow you to grow with the company, alongside a Learning and Development program to explore businesses in the market served.
Key skills/competency
- Legal Operations
- Contract Management (CLM)
- Workflow Management
- Process Improvement
- Legal Systems Administration
- Stakeholder Collaboration
- Risk Identification
- Operational Efficiency
- Project Ownership
- Strategic Planning
How to Get Hired at Swooped
- Research Swooped's mission: Study their commitment to empowering self-care businesses, their values of curiosity and experimentation, and their dedication to diverse backgrounds.
- Customize your resume: Highlight your 5+ years of legal operations or contract management experience, emphasizing skills like workflow execution, legal systems management, and process optimization.
- Showcase operational judgment: Prepare to discuss examples of how you've enforced processes, prioritized tasks, and identified recurring friction points in legal workflows.
- Demonstrate systems expertise: Be ready to detail your experience with CLM, intake systems, procurement systems, and matter management platforms during interviews.
- Prepare for a remote culture: Emphasize your ownership mindset, clear communication skills, and adaptability for thriving in a fast-paced, fully remote work environment.
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