Legal Operations Manager, Privacy and Compliance

About Our Client

Our client is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Its proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. The organization has over 181 million registered learners globally and is committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

Their Community

The students, teachers, and parents come from all walks of life, and so does the team. The team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. The organization hires great people from diverse backgrounds and experiences because it makes the company stronger. Diversity, equity, inclusion, and belonging are valued as necessary to achieve the mission and impact the communities served. The organization knows that transforming education starts in-house with learning about ourselves and our colleagues. The organization strives to be world-class in investing in its people and commits to developing professionals.

About The Legal Operations Manager, Privacy and Compliance Role

The Legal Operations Manager, Privacy and Compliance will help develop, implement, and manage legal and compliance processes that support an AI-powered education platform and protect the privacy of learners, including children and students. This role will: (1) partner with cross-functional teams to support privacy, security, and compliance programs; (2) develop processes that allow the organization to meet its commitments to user privacy in a seamless and scalable manner that promotes operational efficiency; and (3) provide operational support to the legal team.

This role offers the opportunity to make a significant impact, with a passion for education and an interest in developing or deepening skills in high-demand competencies relating to privacy and compliance programs. This role provides a great opportunity to apply skills and experience to help take a career and the nonprofit mission to the next level. This is a non-legal role on the legal team, reporting to the General Counsel. The individual will work closely with privacy, security, and business stakeholders across the organization.

Your Responsibilities Will Include:

• Supporting the global privacy compliance program and processes, including administering tools and coordinating responses to privacy inquiries and coordinating responses to privacy and security compliance assessments under guidance from privacy and security specialists.
• Administering vendor management and procurement programs and tools, providing support to business leads and vendor approvers to assure that vendor onboarding and RFP processes are completed in accordance with company policies. This role does not include substantive evaluation of vendor competencies or performance.
• Coordinating cross-functional compliance processes requiring input from business leads and technical, security, privacy, and legal team members.
• Collaborating with cross-functional stakeholders to support, improve, and shape compliance-driven policies and procedures that scale with global growth and provide the organization with well-documented processes.
• Developing recommendations for process mapping and workflow approvals that reduce organizational pain points and drive effectiveness in the compliance program; this may include vetting and recommending tools that will increase efficiency.
• Ensuring that compliance protocols are clearly communicated, followed, and documented in accordance with best practices.
• Assisting as needed with contract management, policy updates, and preparation of training materials.
• Engaging in special projects and ad-hoc matters.

What You Bring

• 5-10 years’ experience in legal operations, privacy program management, or similar legal/compliance roles.
• Experience in vetting, implementing, configuring, and using process management tools and systems that promote efficiency and transparency in workflow and process management.
• The role will require the development and maintenance of a foundational understanding of data privacy requirements relevant to the organization's operations, working with professionals dedicated to privacy, security, and legal compliance. A background in data privacy compliance requirements and best practices, with a CIPM or similar certification, is ideal but not required.
• Strong written and verbal communication skills that will enable effective communication of processes and requirements, assistance with the development of policies, guidelines, and training materials, and the ability to conduct information and training sessions.
• Thrives on bringing easy to access and implement processes through project management skills that will enable tackling a wide range of matters. The role is well-suited to a motivated self-starter that wants to broaden their skill set in a role that will continue to grow with the business.
• Keen attention to detail and process management is essential. Enjoys keeping projects organized, efficient, on task, and on time.
• Possesses strong business judgment and the ability to determine when to resolve issues independently, and when to escalate or seek guidance.
• Comfortable exercising influence without authority in administering compliance-related processes.
• Familiarity with contract terms and contract management will be helpful; this role may include supporting contract review and vendor negotiations under attorney guidance (scope may vary based on the candidate’s experience and aptitude).
• Invigorated by the opportunity to be involved in all aspects of developing compliance programs, understanding that this role will evolve with the needs of the business.
• Interested in and enthusiastic about the power of technology to transform workflows. An understanding of AI governance would add value to this role. Coding is not required.
• Experience in education technology, children's services, or organizations subject to COPPA, FERPA, or state student privacy laws is a plus, as is experience in privacy compliance for technology companies providing digital services to consumers on a global basis.
• Motivated by the mission to provide a free world-class education for anyone, anywhere.
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Perks and Benefits

• Competitive salaries
• Ample paid time off as needed – Well-being is a priority
• 8 pre-scheduled Wellness Days occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• Other typical benefits: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

Key skills/competency

• Legal Operations
• Privacy Program Management
• Compliance Programs
• Data Privacy Requirements
• Vendor Management
• Process Improvement
• Project Management
• Cross-functional Collaboration
• Contract Management
• AI Governance