Learning And Development Specialist

About Our Client

Our client, Swooped, is a public benefit company revolutionizing care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, they deliver comprehensive medical, behavioral, and social care. This is achieved by integrating shelters, pantries, and other community-based organizations into their whole-person care model. As a leading complex care provider, Swooped has a proven track record of reducing avoidable emergency care, including significant reductions in ER visits and hospitalizations. Their approach, once scaled nationally, is projected to save taxpayers billions annually.

With extensive experience and a vast amount of collected data, Swooped is currently developing an AI platform. This platform will embed social work agents across the safety net to truly unify a fragmented healthcare and welfare system. By scaling the country’s frontline medical and social services workforce, their ultimate goal is to provide high-touch care to everyone.

Swooped is not just delivering care—it’s actively transforming it. They are dedicated to building a future where high-touch, community-driven care is accessible to all, especially the most underserved populations.

About The Role

As a Learning And Development Specialist, you will be crucial in supporting the build and ongoing maintenance of Swooped’s learning content infrastructure as their Clinical Operations team expands. This position is ideally suited for a proactive individual who excels at execution, skillfully adapts existing strategies to new challenges, and collaborates cross-functionally to ensure learning materials remain accurate, well-organized, and up-to-date.

You will operate under the general direction of L&D leadership, while taking full ownership of defined learning assets and actively contributing to a growing, structured learning ecosystem. This role plays a vital part in ensuring that training content continuously keeps pace with product, process, and operational changes within a dynamic digital health environment.

This is a fully remote position, reporting directly to the Sr. L&D Manager.

What You’ll Do

• Develop and/or audit and update all interactive learning modules into SCORM-compliant courses within the LMS, and maintain accurate ongoing content management thereafter.
• Own assigned learning assets through their entire lifecycle, including build, publishing, versioning, updates, and retirement.
• Establish and maintain a structured learning content repository within the Knowledge Base.
• Develop and update learning modules for new hire onboarding, product updates, and workflow changes.
• Integrate into Operations and Product teams, staying up to date with workflow and/or product changes and ensuring training is reflective.
• Collaborate with subject matter experts to validate content accuracy and readiness.
• Apply learning content standards, templates, and versioning practices consistently.
• Identify content gaps or inconsistencies and propose practical updates or improvements.
• Communicate clearly with stakeholders and adapt messaging based on audience and context.
• Support or co-facilitate training sessions to frontline teams (LCMs, RNs, BH, NPs, etc.) with opportunity to grow facilitation skills over time.

What You’ll Need

• 2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced or scaling healthtech organization that served high-acuity populations.
• Hands-on experience creating, updating, and maintaining SCORM-compliant courses in an LMS using authoring tools (e.g., Articulate Storyline/Rise, Captivate, etc.).
• Demonstrated ownership of learning assets end-to-end, including build, publishing, version control, updates, and retirement.
• Comfortable partnering with Product and Operations to validate accuracy and alignment.
• Excellent verbal and written communication with the ability to adapt to the audience.
• Ability to stay current on product or workflow changes and reflect them accurately in training materials.
• Consistent execution against defined content templates, standards, and versioning requirements.
• Ability to spot content gaps or inconsistencies and flag practical improvements.
• Organized with a strong attention to detail.
• Willingness to support or co-facilitate training sessions.
• Ownership mindset – own driving results for the mission, business, employee and patient experience.
• Strong desire to work in a rapid-iteration early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions.
• Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder.
• Bilingual in Spanish and/or familiarity with onboarding or operational training for frontline or workflow-driven roles are also a big plus!

Our Values

• Lead with integrity: Keep commitments and take responsibility for actions. Be dependable and choose authenticity over perfection.
• Embrace challenges: Leave egos at the door and step forward into discomfort. Help each other to learn and provide feedback using candor and kindness.
• Break through walls: Go the extra mile for patients, partners, and one another, and run toward hard things. Be resilient in the push for consistent improvement and challenge the status quo.
• Act beyond yourself: Build each other up and respect boundaries. Seek first to understand and assume positive intent.
• Care comes first: Hold oneself to the highest standards for patients. Be relentless in the pursuit of the mission, and ensure that oneself is cared for in order to care for others.

Because We Value You

• Competitive salary: $90,000 - $100,000
• Equity compensation package
• Flexible vacation policy – take the time needed to recharge
• Comprehensive medical, dental, and vision coverage
• 401(k)
• 100% company-sponsored short and long-term disability and life insurance
• Subsidized backup childcare and caregiver supports
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• Equipment needed for the role is provided
• Opportunity for rapid career progression with plenty of room for personal growth!

Key skills/competency

• Instructional Design
• Learning Content Development
• LMS Administration
• SCORM Compliance
• Training Delivery
• Content Management
• Curriculum Development
• Stakeholder Collaboration
• E-learning Authoring Tools
• Digital Health Environment