IT Manager

About Our Client

Our client is a leading platform powering the rapidly growing Voice AI economy, offering real-time APIs for speech-to-text, text-to-speech, and scalable voice agents. Its technology is used by over 200,000 developers and 1,300+ organizations, including major brands and platforms, and is known for high accuracy, low latency, and cost efficiency. Backed by a recent Series C, the company has processed massive volumes of audio and voice data, positioning itself as a global leader in voice intelligence.

Our client operates with a strict AI-first mindset. Employees are expected to actively use, experiment with, and build AI tools as part of their daily work, with performance measured by how effectively AI is applied. The work environment moves at the speed of AI—fast-changing, highly dynamic, and experimental—best suited for individuals who thrive on continuous learning, adaptability, and innovation rather than rigid structures or traditional 9-to-5 roles.

About The Role

Our client is looking for an experienced and proactive IT Manager to own and evolve the company’s IT ecosystem as it scales. This role will design and implement systems that make it easy, and secure, for teammates to onboard and work efficiently from anywhere. From managing devices and access to supporting SOC 2 compliance and workspace AV setup, this individual will be the go-to person for all things IT.

This role blends strategic thinking with hands-on execution. The IT Manager will move the organization from ad hoc solutions to a scalable, secure, and well-documented IT environment that supports growth, efficiency, and accelerates every employee.

This person should be comfortable with occasional travel should IT support be needed in any physical locations.

Key Responsibilities

• Streamline IT Systems: Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
• Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
• Device Lifecycle Management: Oversee company hardware—ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
• IT Support: Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption.
• Onboarding & Offboarding: Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
• Office & Workspace IT: Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
• Network Oversight: Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
• Security & Compliance: Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
• Data Protection: Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs.
• Vendor & License Management: Manage relationships with IT vendors, software renewals, and licensing compliance.
• Budgeting & Planning: Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
• Documentation & Training: Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues.
• Scalability & Automation: Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
• Cross-Functional Collaboration: Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

Required Qualifications

• 8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company.
• Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune).
• Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms.
• Familiarity with SOC 2 and similar compliance frameworks.
• Experience managing vendors, contracts, and IT budgets.
• Strong communication skills and a service-oriented mindset—the individual loves making tech simple and reliable for others.
• Organized, proactive, and able to balance immediate support needs with long-term scalability.

Preferred Qualifications

• Experience in a growth-stage startup

Benefits & Perks

• Holistic health: Medical, dental, vision benefits, Annual wellness stipend, Mental health support, Life, STD, LTD Income Insurance Plans
• Work/life blend: Unlimited PTO, Generous paid parental leave, Flexible schedule, 12 Paid US company holidays, Quarterly personal productivity stipend, One-time stipend for home office upgrades, 401(k) plan with company match, Tax Savings Programs
• Continuous learning: Learning / Education stipend, Participation in talks and conferences, Employee Resource Groups, AI enablement workshops / sessions

The organization has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, the company would love to hear from you!

Compensation

$150K – $180K • Offers Equity • Offers Bonus • 10% Bonus

Key skills/competency

• IT Administration
• Systems Management
• Identity Management (IdM)
• SOC 2 Compliance
• Device Lifecycle Management (MDM)
• Network Infrastructure
• SaaS Tools
• User Support
• Security Best Practices
• Automation