IT Manager

About Swooped's Client

Swooped's client is a leading platform powering the rapidly growing Voice AI economy, offering real-time APIs for speech-to-text, text-to-speech, and scalable voice agents. Their technology is utilized by over 200,000 developers and 1,300+ organizations, including major brands and platforms. The company is renowned for high accuracy, low latency, and cost efficiency in its offerings. Backed by a recent Series C funding round, the company has processed massive volumes of audio and voice data, establishing itself as a global leader in voice intelligence.

This organization operates with a strict AI-first mindset. Employees are expected to actively use, experiment with, and build AI tools as part of their daily work, with performance measured by how effectively AI is applied. The work environment mirrors the speed of AI—fast-changing, highly dynamic, and experimental. This setup is best suited for individuals who thrive on continuous learning, adaptability, and innovation rather than rigid structures or traditional 9-to-5 roles.

About The IT Manager Role

Swooped's client is seeking an experienced and proactive IT Manager to take ownership of and evolve the company’s IT ecosystem as it scales. This pivotal role involves designing and implementing systems that ensure ease and security for teammates to onboard and work efficiently from anywhere. From managing devices and access to supporting SOC 2 compliance and workspace AV setup, the IT Manager will be the go-to person for all IT-related matters.

This role demands a blend of strategic thinking with hands-on execution. The IT Manager will be responsible for transitioning the organization from ad hoc solutions to a scalable, secure, and well-documented IT environment that supports growth, enhances efficiency, and accelerates every employee's productivity.

The successful candidate should also be comfortable with occasional travel if IT support is required in any physical locations.

Key Responsibilities

• Streamline IT Systems: Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
• Password & Access Management: Lead the rollout of a password manager and define comprehensive policies for account access, permissions, and credentials.
• Device Lifecycle Management: Oversee company hardware—including ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
• IT Support: Serve as the primary point of contact for technical issues, troubleshooting, and user support to ensure teammates can work without interruption.
• Onboarding & Offboarding: Own the technical aspects of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
• Office & Workspace IT: Provide IT, WiFi, and AV setup support for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
• Network Oversight: Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
• Security & Compliance: Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
• Data Protection: Implement robust data backup, recovery, and retention processes aligned with business continuity and compliance needs.
• Vendor & License Management: Manage relationships with IT vendors, software renewals, and licensing compliance.
• Budgeting & Planning: Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
• Documentation & Training: Create and maintain IT documentation, helpdesk resources, and training materials to empower teammates and reduce repetitive issues.
• Scalability & Automation: Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
• Cross-Functional Collaboration: Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

Required Qualifications

• 8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company.
• Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune).
• Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms.
• Familiarity with SOC 2 and similar compliance frameworks.
• Experience managing vendors, contracts, and IT budgets.
• Strong communication skills and a service-oriented mindset—you love making tech simple and reliable for others.
• Organized, proactive, and able to balance immediate support needs with long-term scalability.

Preferred Qualifications

• Experience in a growth-stage startup.

Benefits & Perks

• Holistic Health: Medical, dental, vision benefits, annual wellness stipend, mental health support, life, STD, LTD Income Insurance Plans.
• Work/Life Blend: Unlimited PTO, generous paid parental leave, flexible schedule, 12 Paid US company holidays, quarterly personal productivity stipend, one-time stipend for home office upgrades, 401(k) plan with company match, tax savings programs.
• Continuous Learning: Learning/Education stipend, participation in talks and conferences, Employee Resource Groups, AI enablement workshops/sessions.

Key skills/competency

• IT Administration
• Systems Management
• Identity & Access Management (IAM)
• Mobile Device Management (MDM)
• SOC 2 Compliance
• Network Infrastructure
• Cloud Collaboration Platforms
• Vendor Management
• IT Budgeting
• Automation