IT Manager

@ Swooped

About the Role

The IT Manager at Swooped is a strategic, hands-on IT leader responsible for shaping IT systems, processes, and tools for a globally distributed team. Reporting to the Director of IT & Security, this senior role partners with People Experience, Security, Legal, Engineering, and Sales to implement secure and scalable workflows that enhance the employee experience worldwide.

Key Responsibilities

• Lead the design and execution of secure, scalable IT systems and processes.
• Collaborate with teams to review workflows and implement improvements.
• Manage day-to-day technical support including software provisioning and hardware troubleshooting.
• Optimize onboarding, offboarding, and IT lifecycle workflows.
• Maintain and evolve IT infrastructure, ensuring security and compliance.
• Implement IAM, SSO, and role-based access controls.
• Partner with Security and Compliance on internal controls and audit preparations.
• Identify and remediate vulnerabilities in company systems and applications.
• Align IT strategy with business priorities and translate technical initiatives into business impact.

Required Qualifications

• 7+ years in a senior IT role within a remote or distributed SaaS company.
• Experience in IT support, systems administration, and security.
• Proficiency with cloud-first environments, IAM, zero-trust principles, and endpoint security.
• Hands-on experience with SaaS IT tools (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf, Kandji, Intune).
• Familiarity with security frameworks (NIST, CIS Controls) and compliance standards (SOC 2, ISO, HIPAA, GDPR).
• Strong influencing skills to drive alignment without direct authority.
• Curiosity and openness to emerging technologies like AI and automation.
• Excellent troubleshooting skills on macOS and Windows systems.

What is Valued

• Strategic impact and driving outcomes.
• Hands-on problem solving from strategy to execution.
• Effective collaboration across teams and time zones.
• A security-first mindset to protect systems and data.
• Curiosity and empathy in improving employee experience.

Compensation & Benefits

The starting salary is $120,000 USD, subject to market adjustment. The benefits package includes 100% coverage of medical, dental, vision, mental health, and supplemental insurance for employees and their families, 16 weeks paid parental leave, unlimited PTO, remote work and wellness stipends, and a professional development budget.

Note

Swooped is connecting outstanding candidates with a top-tier employer; they are not the Employer of Record for this position.

Key skills/competency

• IT Systems
• Security
• Scalability
• Employee Experience
• Technical Support
• Cloud Environments
• IAM
• Compliance
• Collaboration
• Troubleshooting