Implementation Specialist

@ Swooped

About Swooped

Our client is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. Under one roof, teams learn from each other, test ideas faster, and think holistically about the individuals and communities served.

About the Role

The Implementation Specialist role is a customer service position dedicated to setting customers up for long-term success. You will become a product expert on Electronic Health Records (EHR) systems, consult with new customers, provide project management, configuration, training, and continuous support during onboarding.

Responsibilities

• Guide customers through the software onboarding process.
• Provide consultation and best practice recommendations as a product expert.
• Communicate regularly via web meetings and email.
• Collaborate with Customer Enablement and Experience teams.
• Participate in customer training initiatives and occasional travel events.
• Maintain professionalism and adhere to HIPAA standards.

Qualifications

• 2+ years experience in social services or a related field.
• Expertise in project management, implementation, or training.
• Strong understanding of EHR software, with HIPAA knowledge preferred.
• Insurance billing knowledge is a plus.

Other Information

Compensation: $60,000-$80,000Location: RemoteBenefits: 401k matching, medical, dental and vision coverage, unlimited PTO, paid holidays, volunteer time off, paid parental leave, etc.Some travel required.

Key skills/competency

• Customer Service
• EHR
• Project Management
• Onboarding
• Configuration
• Training
• Consultation
• HIPAA
• Software Implementation
• Team Collaboration