Hospitality Manager

About The Role

Our client is seeking a Hospitality Manager to join a dynamic team, working with a key global client and Worldwide Partner of FIFA, with sponsorships of the FIFA World Cup 2026™. This role is ideal for individuals with exceptional project management skills, a strong team-player mentality, and an interest in working with a global hospitality team in the host market of this event. While a love of sports is not a prerequisite, a passionate marketer is prioritized. This presents a significant opportunity to apply personal interests and passions to professional work.

The candidate must possess relevant experience in the planning and delivery of inter-city travel management for a hospitality program. On behalf of the client, this role will be responsible for planning, budgeting, scheduling, and managing all guest and staff travel logistics leading up to and during the event.

Key Responsibilities

• Support with guest inquiries, preferences, and special requests
• Craft compelling messaging that reflects brand tone and event objectives across all guest communications
• Contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details and key operational information (pre-departure information, Guest App, itineraries)
• Support and guide strategy for GMS customizations, according to guest program needs
• Manage guest accommodation requests for the FWC hospitality program
• Coordinate guest room bookings with the Guest Services and Accommodation Team
• Lead the hotel room payment and invoicing process
• Work closely with the Finance Team to track payments and ensure all room bookings have been paid prior to tournament start
• Support onsite within client operations HQ during the tournament window and help resolve guest issues and last-minute change requests
• Assistance with post-event reconciliation and reporting documentation

The Bigger Team

Our client is recognized as a leader in sports, entertainment, and experiential marketing. The team takes pride in being Playmakers – finding insightful, bold ways to create play in their work, lives, and the world. The belief is in the power of play to create big ideas and unlock potential for clients and talent. The team members are fans of sports, entertainment, and culture, allowing them to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

Who They’re Looking For

• Experience or knowledge of working with sponsorship properties (hospitality events or traditional event activations)
• Experience with GMS and CRM systems and/or custom event software platforms
• Understanding of personal data protection and compliance
• Previous work experience on large logistically complex hosting programs in similar scaled major events
• An ability to connect with people from various backgrounds and cultures, and an ability to handle high-end B2B clients and B2C guests equally
• An affinity for high-end hospitality programs with an understanding of various cultures and their needs
• Strong organizational, data management, and stakeholder communication skills
• Experience with data analytics and reporting tools
• Exceptional written and verbal communication skills
• Natural ability to build rapport with individuals at any level in an organization
• Strong attention to detail, the ability to prioritize multiple tasks, and produce quality work within deadlines
• Willingness to "pitch in," "roll up your sleeves," and get things done; takes initiative; no task is too big or too small
• Excellent computer skills – Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Self-motivated with the ability to work autonomously in remote settings, maintaining high standards of performance and accountability
• Enjoys solving problems and finding creative, incremental solutions to challenges
• Ability to collaborate across marketing disciplines, departments, and time zones
• Patient, level-headed, and cool under pressure
• Must be able to remain in a stationary position at least 50% of the time
• Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)

Key skills/competency

• Project Management
• Guest Services
• Accommodation Management
• Travel Logistics
• Client Communication
• Event Operations
• Sponsorship Activation
• GMS/CRM Systems
• Data Analytics
• Budget Management